![Roxtec Inc](https://media.trabajo.org/img/noimg.jpg)
Technical Services- Customer Support Specialist
2 days ago
Roxtec is seeking an individual for the Customer Support Specialist position based in Tulsa, OK. This position will serve as a liaison between technical support, outside sales, and logistics to improve customer service in the US. The position reports to the Technical/ Sales Support Manager.
Roxtec Inc. (www.roxtec.com) is the world’s largest manufacturer of module-based cable and pipe seals. A market leader in creativity and design, Roxtec manufactures complete sealing solutions for cable and pipe penetrations, which raise the quality, safety and flexibility in working environments. Founded in 1990, Roxtec has become one of the most rapidly growing companies of its kind, averaging 30% annual growth over the past 10 years.
Job Summary
The Customer Support Specialist will work with our Technical and Commercial Support team serving as a liaison between technical support, outside sales, and logistics to improve customer service in the US.
Essential Job Functions
- Develop and maintain strong customer relationships providing exceptional customer service to internal and external customers.
- Prepare routine documentation to ensure proper processing of customer orders for logistics.
- Data entry into CRM system.
- Conduct stock checks for distribution and subsidiaries.
- Manage CRM system to execute inquiries for RFQ’s, products sourcing, services and solutions, price discrepancies, order tracking and delivery schedules.
- Proactively communicate with customers on order status, shipping inquiries, material coordination, and logistical issues.
- You will work with peers, assisting where necessary to assist in maintaining an even workflow between team members
- Responsible for forwarding calls and/or relevant messages.
- Taking minutes at meetings
- Other duties as assigned.
Benefits
In addition to our competitive compensation package, Roxtec offers the following benefits:
- Medical, dental, prescription and vision coverage
- Matching 401(k)
- Vacation, personal time, wellness hours, paid holidays
- Career development opportunities
- Education and tuition reimbursement programs available
- Flexible or hybrid schedules based on position
- Excellent ability to multi-task in a high volume, fast-paced, dynamic work environment.
- Must be customer-focused, detail oriented, and solution-minded.
- Good organization and time management skills required.
- Capable of making independent decisions and possess the ability to work with minimal supervision.
Education and Experience
- High school degree or equivalent
- Excellent communication skills both verbal and written
- Strong mathematical/technical/mechanical aptitude
- Knowledgeable in the Microsoft Suite of products (Excel, Word, PowerPoint, Outlook)
Physical Requirements
- Required to wear PPE as needed
Physical Demands (reasonable accommodations may be made, if necessary):
Physical Abilities
Stand - Frequently
Walk - Frequently
Sit - Continuously
Climb – N/A
Crawl - N/A
Squat or Kneel - Occasionally
Bend - Occasionally
Fine Manipulation - Occasionally
Reach Outward - Occasionally
Reach Above Shoulder - Occasionally
Drive - Occasionally
Lift /Carry
10 lbs or less - Occasionally
11-20 lbs - Occasionally
21-50 lbs - Occasionally
Push / Pull
10 lbs or less - Occasionally
11-20 lbs - Occasionally
21-50 lbs - Occasionally
N/A (Not Applicable) - Activity is not applicable to this occupation
Occasionally - Occupation requires this activity up to 33% of the time (.25 - 2.5 hrs/day)
Frequently - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
Continuously – Occupation requires this activity 67% or more of the time
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
Roxtec is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, military/veteran status or other characteristics protected by law.
-
Technical Sales Support Specialist
1 week ago
Tulsa, United States Roxtec Inc Full timeJob DescriptionJob DescriptionDescription: Roxtec is seeking an individual for the Technical Sales Support Specialist position based in Tulsa, OK. Roxtec Inc. (www.roxtec.com) is the world’s largest manufacturer of module-based cable and pipe seals. A market leader in creativity and design, Roxtec manufactures complete sealing solutions for cable and pipe...
-
Technical Sales Support Specialist
2 weeks ago
Tulsa, United States Roxtec Inc Full timeJob DescriptionJob DescriptionRoxtec is seeking an individual for the Technical Sales Support Specialist position based in Tulsa, OK. Roxtec Inc. (www.roxtec.com) is the world’s largest manufacturer of module-based cable and pipe seals. A market leader in creativity and design, Roxtec manufactures complete sealing solutions for cable and pipe penetrations,...
-
Technical Support Specialist
4 weeks ago
Tulsa, United States D-EDGE Hospitality Solutions Full time** Job Description** **ABOUT THE TEAM :** The team purpose is to provide technical support helping customers within the D-EDGE Suite of products. The team is the first point of contact for customers technical requests. **YOUR MISSION :** * While covering the weekend support shift, attend proactively to our customers requests and issues via phone and...
-
Technical Support Specialist
4 weeks ago
Tulsa, United States D-EDGE Hospitality Solutions Full time** Job Description** **ABOUT THE TEAM :** The team purpose is to provide technical support helping customers within the D-EDGE Suite of products. The team is the first point of contact for customers technical requests. **YOUR MISSION :** * While covering the weekend support shift, attend proactively to our customers requests and issues via phone and...
-
Customer Service Specialist
2 months ago
Tulsa, United States Orkin Full timeAs a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient rout Customer Service Specialist, Customer Service, Specialist, Retail
-
Customer Relations Specialist
1 month ago
Tulsa, United States Community Care, Clary Sage & Oklahoma Technical Colleges Full timeClary Sage College is seeking a professional to work the busy front desk as a Customer Relations Specialist (CRS)! The CRS will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in custome Relations, Specialist, Customer Service, Business Services, Customer, Skills
-
Customer Support Specialist
1 month ago
Tulsa, United States tapwage Full timeThe Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability through promoting operational success and maximizing the customer’s experience. Key Roles and Responsibilities Provides customers a positive shopping...
-
Customer Service Specialist
2 months ago
Tulsa, United States NORTH AMERICAN COMPOSITES Full timeJob DescriptionJob DescriptionNorth American Composites has an exciting and fun career opportunity for a Customer Service Specialist in our Tulsa, OK location.The Customer Service Specialist will work to satisfy customer needs and build a strong-working relationship with both external customers and internal teams. They will process and manage all aspects of...
-
Customer Service Specialist
4 weeks ago
Tulsa, United States NORTH AMERICAN COMPOSITES Full timeJob DescriptionJob DescriptionNorth American Composites has an exciting and fun career opportunity for a Customer Service Specialist in our Tulsa, OK location.The Customer Service Specialist will work to satisfy customer needs and build a strong-working relationship with both external customers and internal teams. They will process and manage all aspects of...
-
Customer Support Specialist
1 month ago
Tulsa, Oklahoma, United States tapwage Full timeThe Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability through promoting operational success and maximizing the customer's experience.Key Roles and ResponsibilitiesProvides customers a positive shopping...
-
Customer Support Specialist
4 weeks ago
Tulsa, Oklahoma, United States tapwage Full timeThe Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability through promoting operational success and maximizing the customer's experience.Key Roles and ResponsibilitiesProvides customers a positive shopping...
-
Customer Service Specialist
2 months ago
Tulsa, United States Rollins Full time** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO023401 Showing 1 location **Job Details** **Description** **At Midwest, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...
-
Customer Service Specialist
4 weeks ago
Tulsa, United States Rollins Full time** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO023401 Showing 1 location **Job Details** **Description** **At Midwest, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...
-
Customer Service
2 weeks ago
Tulsa, Oklahoma, United States Consteril Full time**Customer Service & Sales Support Specialist** Consolidated Sterilizer Systems is steam sterilizer (autoclave) manufacturing company and a long-standing leader in the medical device industry. We are seeking a customer service specialist to join our small businesss parts sales team. We need a detail-oriented, self-motivated team player with a positive...
-
IT Support Specialist I
1 month ago
Tulsa, United States University of Tulsa Full timePosting Details Position Information Position Title IT Support Specialist I Job Description The University of Tulsa's IT Client Services team is the central point of contact for all IT-related incidents and service requests. The IT Support Specialist is a customer-facing role within the Client Service team, providing technical support for a variety of...
-
IT Support Specialist I
4 weeks ago
Tulsa, United States University of Tulsa Full timePosting Details Position Information Position Title IT Support Specialist I Job Description The University of Tulsa's IT Client Services team is the central point of contact for all IT-related incidents and service requests. The IT Support Specialist is a customer-facing role within the Client Service team, providing technical support for a variety of...
-
Technical Services Manager
1 month ago
Tulsa, United States Heritage Environmental Services Full timePrimary Purpose Responsible for management of location or onsite relating to collection, storage, transportation and disposal of hazardous and non-hazardous waste and materials. Supervise and train all employees to ensure all scheduled jobs are completed. Maintain and adhere to pre-established standards for safety and environmental procedures/processes....
-
Technical Services Manager
2 months ago
Tulsa, United States Heritage Environmental Services Full timeJob DescriptionJob DescriptionPrimary Purpose Responsible for management of location or onsite relating to collection, storage, transportation and disposal of hazardous and non-hazardous waste and materials. Supervise and train all employees to ensure all scheduled jobs are completed. Maintain and adhere to pre-established standards for safety and...
-
Technical Services Manager
2 months ago
Tulsa, United States Heritage Environmental Services Full timePrimary Purpose Responsible for management of location or onsite relating to collection, storage, transportation and disposal of hazardous and non-hazardous waste and materials. Supervise and train all employees to ensure all scheduled jobs are completed. Maintain and adhere to pre-established standards for safety and environmental procedures/processes....
-
Mortgage Customer Service Specialist
5 days ago
Tulsa, United States Gateway First Bank Full timeJob DescriptionJob DescriptionJenks, OK - Gateway First Bank is hiring Mortgage Servicing Professionals!Customer Service opportunities provide career advancement within a super positive call center environment. We deeply care about people…both our employees and our customers.** Mon - Fri schedules, 10 am – 7 pm shift, NO WEEKENDS ** (+ hybrid remote...