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Service Team Lead

3 months ago

Minneapolis, United States Center Space Full time
SERVICE TEAM LEAD

Freightyard Townhomes & Flats - Minneapolis, MN

Quarterly Bonuses and On call Stipends

Competitive PTO - 3 weeks

11 Paid Holidays

20% Rent Discount for Centerspace rents

Volunteer Time Off

Medical/Dental/Vision Benefits - 1st of Month Following Start Date

Up to 5% 401k match

Paid Parental Leave

Tuition Reimbursement

Centerspace was founded in Minot, North Dakota, in 1970. You can find our corporate offices located in Minneapolis, Minnesota and in Minot, North Dakota, along with onsite operations in eight states. From Denver, CO to Minneapolis, MN, our company continues to grow throughout the Midwest, proudly providing apartment homes to thousands of residents, extending our vision to be the premier provider of apartment homes in vibrant communities by focusing on integrity and serving others. Centerspace is built around our employees. Our Mission and Vision unites our employees as one team.

Summary:

Responsible for minor and major repairs of mechanical or aesthetic issues: general building preventive maintenance; maintaining the environmental conditions of spaces; maintaining accurate levels of inventory related to the building's mechanical systems; know and perform individual emergency procedures and duties as dictated by the site emergency procedure manual, either personally or through other maintenance staff.

Expectations:

Requires little supervision. Self-directed and self-motivated. Requires personal initiative and mechanical ability. Able to follow instructions, prioritize duties, and comply with deadlines. Assists others in prioritizing and setting deadlines. Expected to be a mentor and resource to other maintenance staff.

Essential Duties & Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions.

Maintenance:

  • Complete minor and major repairs of mechanical or aesthetic issues to ensure the property is optimally functional, presentable, and safe.
  • Perform minor and major HVAC maintenance, such as replacing motors or bearings.
  • Change light bulbs, service flush valves, clean mechanical rooms, and plunge toilets.
  • Pain and/or wallpaper assigned areas and perform minor repairs to applicable areas.
  • Perform minor carpet repairs.
  • Demonstrate proficiency and respond appropriately to building automation and security (including card access, if applicable), fire, life, and safety systems.
  • Select and monitor service providers to ensure services delivered are the most effective and efficient for the property.
  • Perform general building preventative maintenance to ensure equipment is safe and effective for use, and down time with equipment meetsw or exceeds established specifications.
  • Service and monitor the HVAC equipment.
  • Maintain the environmental conditions of spaces to ensure the tenant and common space environments are acceptable for optimum use.
  • Perform preventative maintenance on:
    • HVAC
    • Electrical
    • Plumbing
    • Lighting
    • Doors, locks, and hardware
    • Wall treatments
  • Provide assistance to the Community Leader to ensure that tenant improvements are accurate and address concerns with appropriate contact, such as construction or tenant.
  • Monitor and maintain tools.
  • Perform assigned duties as prescribed in safety manuals.
  • Respond to test situations accurately.
  • Maintain sufficient technical and industry contacts and knowledge.
  • Participate in after hours on-call programs.
  • Assist outside contractors with major inspections.
  • Serve as a key contact between community leaders, operations managers, general managers, and tenants.
  • Apply current knowledge or devise creative solutions to proactively resolve issues.
  • Utilize any tools and/or processes implemented by the organization to assure adherence to quality standards.
  • Participate in capital improvements.
  • Completes pre-moveout and moveout inspections.
  • Responsible for scheduling apartment turnovers in advance to achieve completion within 5 days of moveout (average).
Administrative:
  • Maintain operating logs and record temperatures, pressures, and chemical level of heavy equipment such as chillers and boilers.
  • Complete reports and perform various administrative duties to positively support completion of activities and projects.
  • Maintain accurate levels of inventory related to the buildings' mechanical systems to ensure optimum levels of inventory are on hand and readily accessible when needed.
  • Purchase parts and supplies from vendors; review pricing for competitive rates for parts, services, and supplies.
  • Stock items when received.
Cleaning:
  • Cleanup vacant areas.
  • Remove debris from the building and grounds.
  • Provide backup for Community Porter.
Emergency Situations:
  • Know and perform individual emergency procedures and duties as dictated by the site procedure manual and the safety manual to ensure that actions promote the safety and security of the employees, occupants, and structures, and correct actions are demonstrated in test situations and actual emergencies.
  • Promptly respond to all emergency situations, fire alarms, and natural catastrophes.
  • Study and know the site-specific emergency manual(s).
  • Assist tenant and emergency personnel in swift and careful evacuations when appropriate.
Other:
  • Communicates regularly with management, vendors, equipment repair, maintenance, and tenants for day-to-day operational issues.
  • Participate in continuous improvement/quality initiatives and identify improvements to, and/or develop new products, services, or processes to result in the discovery of more efficient and effective methods and/or new offerings.
  • May assist with groundskeeping duties such as mowing, weed control, tree/shrub trimming, depending on the property and need.
  • May be responsible for snow removal such as shoveling snow and de-icing walkways, etc., depending on the property and need.
  • Assist and/or back up coworkers.
Leadership:
  • Oversees and directs daily activities of assigned team members.
  • Contributes to coaching, discipline, and the supervision of assigned team members with oversight and partnership of Community Leader.
  • Trains new staff on job duties, policies and procedures.
  • Recommends employees for participation in internal and/or external educational and training programs, and maintains mandatory training and licensing records for staff.
  • Completes quality control checks of service completed by team members.
Responsibilities include 60% property maintenance, 25% community cleaning, 10% customer service, and 5% business administration

Equipment Issued:

If expected to carry a mobile phone, eligible for a monthly reimbursement or Centerspace issued phone, according to the company policy. May have access to a shared company vehicle. Eligible for mileage reimbursement, according to the company policy, when no Centerspace owned vehicle is available.

Travel Required:

Some local travel may be required.

Education & Experience:
  • Required: High School Diploma, or equivalent. 3-5 years' maintenance experience.
  • Preferred: Trade school education, EPA, CPO and/or boilers operators license. HVAC, electrical and plumbing certifications or licenses.
  • Certifications and/or Licenses: Have or willing to attain EPA, CPO, and/or boiler operator's license as required.
Knowledge, Skills & Abilities:
  • Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, MSDS sheets, and procedural manuals. Ability to communicate effectively with supervisor, tenants and vendors.
  • Mathematical Skills - Ability to add, subtract, multiply and divide. Calculate figures and amounts such as proportions, percentages, area, ratios, circumference, and volume.
  • Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills - To perform this job successfully an individual must be able to efficiently use and navigate on the internet and use web based timekeeping software. Experience with work order systems beneficial.
Physical Requirements:

While performing the duties of this job, the employee is required:
  • Constantly (66-100% of the time) - To be on feet, stand, walk; bend, stoop, squat, kneel; use hands and fingers to grasp, grip, turn and feel; reach above shoulders, push, pull, lift and carry; operator equipment and tools; climb stairs and ladders; balance; and talk and hear or effectively and safely communicate. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Lift or move up to 25 pounds.
  • Frequently (33-66% of the time) - lift and/or move up to 75 pounds, write reports and drive vehicles.
  • Occasionally (1-33% of the time) - sit; lift and/or move more than 75 pounds, although usually with the assistance of another employee and/or equipment.