Implementation Specialist

1 week ago

Brecksville, United States Ahola Corporation Full time
Why Work at Ahola?

Ahola is a local, third-generation family-owned business with more than 55 years of payroll, tax, and HR experience that has served over 10,000 small businesses nationwide and has been awarded as a Top Workplace for three years running by the Plain Dealer and Cleveland.com. We empower employees with easy-to-use payroll and HR technology solutions, and provide personalized, dedicated support to help them every step of the way.

Our work is serious, but we don't always take ourselves too seriously. We're a diverse group of people who bring our true authentic selves to work. We share in each other's accomplishments, and we are there for each other when times get tough. We are a family whose ability to have fun with each other shows how we care. This attitude transcends into our work with our clients. They appreciate our positive dynamic and it's one more reason they like working with us.

What is an Implementation Specialist at Ahola?

As an Implementation Specialist at Ahola, you'll set up new client data in our payroll and HRIS system, working closely with sales, training, and operations teams. Your role ensures high-quality and accurate implementations within required timelines, providing support for all team members and projects.

What You Will Do:
  • Implement new client products and services on Ahola's HCM platform.
  • Use conversion programs or templates to load employee data into isolved.
  • Enter and verify all data accurately.
  • Identify and articulate client needs.
  • Maintain and monitor implementation timelines.
  • Document system issues in tracking systems.
  • Conduct post-implementation client satisfaction checks.
  • Suggest improvements for internal processes.
  • Develop best practice procedures for new Implementation Specialists.
How You'll Do It
  • Provide continuous updates to the team and managers throughout the implementation process.
  • Maintain strong working relationships with other departments.
  • Offer in-depth client support via phone or email.
  • Stay current with payroll, timekeeping, benefits, and tax laws.
  • Attend company-provided training and professional seminars.
Experience You Will Need
  • Associate degree or 5 years of relevant experience.
  • 3-5 years of experience in HCM, Benefits, Payroll, and/or Timekeeping.
  • Minimum 2 years of payroll/HCM implementation experience.
  • Strong attention to detail and time management skills.
  • Conflict resolution skills.
  • Excellent written and verbal communication skills.
  • Strong organizational and follow-through skills.
  • Proficiency in CRM tools, Smart Sheets, and Microsoft Office products.
  • Advanced Excel skills.
What is Ahola Looking for in a Candidate?
  • Innovative thinker with original ideas.
  • Resourceful problem solver who thinks outside the box.
  • Positive attitude and perseverance in challenging situations.
  • Commitment to continuing education and certifications.
  • Ability to motivate and mentor others.
  • Creative problem-solving and results-oriented approach.
  • Strong technical aptitude.
  • Passion for delivering exceptional customer service.
  • Ability to teach employees with varied levels of technology skills.
  • Ability to address customer issues while promoting Ahola's services and core values.
  • Strong work ethic and desire for professional improvement.
  • Ability to handle constructive criticism and work under direction in a goal-based management system.
  • Ability to work independently and as part of a team.
In addition to our family-like culture, Ahola provides a variety of perks and benefits.

Time Off
  • Company Paid Holidays (7 days)
  • Paid Time Off (5 days)
  • Accrued Tiered Vacation Time
  • Paid Volunteer Time Off (3 days)
  • Birthday Paid Time Off (1 day)
  • Paid Parental Leave
Benefits
  • Medical, Dental, and Vision
  • Company-Paid Life Insurance and Short-Term Disability
  • Company-Paid Employee Assistance Plan
Perks
  • Monthly Employee Engagement Events
  • Company-Paid Employee Store
  • Fitness Reimbursement
Compensation
  • Semi-Annual Performance Bonuses
  • Competitive Pay with Opportunities for Commission
  • 401(k) with Employer Matching Contribution
  • Professional Development Reimbursement and Advancement Opportunities.

Do you have questions about this role?

Contact Ahola's Human Resources Team at . They can help answer any of your questions.

The AHOLA Corporation provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.

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