Intake Case Specialist

ORGANIZATION SUMMARY: World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding. In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable. POSITION SUMMARY: Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you. World Relief seeks an Intake Case Specialist. This position will provide case management services to immigrant families having recently arrived from the southern border, Russian, Ukrainian, Spanish, and other speaking languages including services such as applying for public benefits, accessing medical care, assisting children to enroll in school, providing referrals to external organizations, and ongoing community orientation. The Intake Case Specialist's primary work location will be in, but not limited to, Carol Stream and Aurora offices. Role & Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Conduct comprehensive assessments with immigrant families to assess needs and barriers, and to facilitate connections to appropriate services for meeting identified needs. Assist refugees, parolees, asylum seeking families in accessing and understanding public benefits such as Medicaid, All Kids, VTTC and WIC. Orient participants to the healthcare system including making appointments, arranging transportation, and communicating important information to physicians. Provide education/orientation to families regarding their new surroundings areas. Assist immigrants in scheduling and attending appointments with social service and medical providers, at times providing transportation Maintain timely and accurate client files, case notes, and reporting records Actively participate in department meetings and program trainings Other duties as assigned Knowledge, Skills, & Abilities Highly self-motivated with strong follow-through and ability to work independently Adaptable and comfortable working in a fast-paced and changing environment Knowledge of the immigrant experience highly preferred Strong mediation and problem-solving skills Excellent interpersonal and relational skills. Detail-oriented, organized, and able to follow through on projects and assignments Experience and/or training in working with traumatized populations or trauma informed care Desire to engage the local church in partnership with our service to asylum seekers Demonstrated ability to multi-task, problem solve, and exercise critical thinking skills Willingness to advocate on behalf of clients with service providers, and governmental organizations Requirements Mature and personal Christian faith Committed to the mission, vision, and values of World Relief Desire to serve and empower the Church to impact vulnerable communities Able to affirm and/or acknowledge World Reliefs Core Beliefs , Statement of Faith , Christian Identity and National Evangelicals For the Health of The Nation document Fluent either in Spanish, Russian, or Ukrainian. Valid driver’s license, and ability/willingness to drive minivan and/or 15-passenger van required Proficient in Microsoft Office applications IDHS Special Units experience Great organizational skills Up to 50% domestic travel only required $22 - $23 an hour World Relief offers a competitive benefits package (25 hours + per week): - Medical, Dental, Vision - Offer 16 company Paid Holidays + 4 additional Personal days per year - Paid Sick and Vacation Time - Paid Parental Leave (12 weeks for qualified employees) - FSAs: Medical & Dependent Care, & Commuter Funding - Supplemental Life Insurance (employee, spouse, and children) - Critical Illness, Hospital Indemnity, and Accident insurance policies - Legal Shield Insurance World Relief pays 100% for eligible employees: - Group Term Life (employee, spouse, and children) - Long Term & Short-term Disability - Accidental Death and Dismemberment (AD&D) - Long Distance Travel Insurance - Employee Assistance Program (EAP) World Relief - Retirement: - 401K & Roth - WR matches up to 4%, then an additional quarter percent up to 10% - Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. World Relief Discounts (Immediately Eligible): - Verizon - Pet Insurance through Nationwide - Home and Auto insurance through Liberty Mutual - Working Advantage Discount Program - Active & Fit Gym Membership World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations · The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds. · Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. · The employee frequently is required to sit, reach with hands and arms, talk and hear. WORK ENVIRONMENT: · General office setting. World Relief also offers hybrid and remote schedules for limited positions. · Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required. · Year-end archiving activities involve repeated lifting and bending. · Physical, emotional and intellectual demands · Equipment used: Employee computer (desktop or laptop), printer, and copier. · All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review. We are proud to be an EEO/AA employer M/F/D/V. For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964. Legal Background in the United States World Relief is both an equal opportunity employer and a faith-based religious organization.World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer. In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith. #J-18808-Ljbffr