IT Support Analyst II or III

2 weeks ago

Grand Junction, United States ANB Bank Full time
Description

ANB Bank has financial strength embodied in over $3 billion in assets and ranks in the top 8% of banks nationwide by size and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes the difference.

ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.

  • Hiring Pay Range:
    • Information Technology Support Analyst II - $19.00 - $23.50 per hour
    • Information Technology Support Analyst III - $23.00 - $28.50 per hour
      • The hiring pay range for this position is commensurate with the level of relevant experience and education.
Health & Wellness Benefits (Subject to Eligibility Requirements)
  • Minimum 4 Weeks of Paid Time Off (PTO)
  • 11 Paid Holidays
  • Medical, Dental, and Vision Insurance
  • Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts
  • Company provided Life, AD&D, and Disability Insurance with supplementation options
  • 401(k) plan with discretionary company match and profit sharing
  • Discretionary annual bonus and employee referral incentives
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement Program
  • Spanish Communication Assistant Program Incentive
  • Employee banking products
Summary
  • Responsible for installing, configuring, and setting up Personal Computers and other network associated hardware (print servers, routers, hubs, hard drives, floppy drives, etc.). Responsible for software installation and configuration on desktop client workstations. Responsible for responding in a timely, professional and courteous manner to technical customer service issues.
  • Responsible for troubleshooting computer hardware, software, and peripherals/component issues. Responsible for answering phone calls and responding to emails and voicemails from customers regarding technical issues in a timely, professional and courteous manner. Responsible for documenting technical solutions to share knowledge with team members.
Essential Duties and Responsibilities
  • Excellent customer service and people skills.
  • Good reasoning ability and willingness to ask questions.
  • Demonstrates excellent listening and communication skills with customers, peers and management.
  • Ability to work independently or in a team environment.
  • Ability to multitask and manage multiple priorities.
  • Ability to follow instructions explicitly.
  • Ability to document technical solutions in a clear, concise and accurate manner.
  • Alertness and ability to concentrate.
  • Desire to continually learn about computers and networking.
  • Ability to work extended hours as required and overtime as required.
  • Ability to lift 50 pounds and crawl into confined spaces (under desks or in wiring closets).
  • Valid driver's license and ability to drive a licensed vehicle.
  • Travel requirement for this position is estimated at 6-12 weeks per year.
  • Be able to work on call duty 24x7 on rotating schedule with other staff.
  • Respond to incoming email and voice mail messages in a timely, professional and courteous manner.
  • Troubleshoot Personal Computer hardware, software, and peripheral issues using all available resources to resolve issue for customers in the most efficient manner.
  • Log all contact with customers in call tracking system in a timely manner.
  • Install, configure and setup new Personal Computer hardware, software and peripheral devices.
  • Identify network problems or application issues and escalate to appropriate resources in a timely, professional manner.
  • Respond to assignments from PC Help Desk Manager in a timely and professional manner.
  • Keep supervisor informed of the status of all projects, extended customer downtimes, and other important business information.
  • Assist with company-wide software upgrades and new software installation as requested.
  • Communicate with and treat co-workers and customers with respect and dignity.
  • Provide assistance in network hardware maintenance as requested by network services manager.
  • Travel to off-site locations to support PC and network business equipment as required.
  • Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
  • Other duties as assigned.
IT Support Analyst II
  • Performs the duties above with moderate direction and supervision.
  • Installation and replacement of printers.
  • Administrative Multi-Factor Authentication processes.
IT Support Analyst III
  • Performs required duties with minimal direction and supervision.
  • Endpoint Management using related software.
  • Other projects may be assigned.
Education and/or Experience

IT Support Analyst II
  • 2+ years hands-on experience working with Personal Computers and networks
  • 2+ years of customer services experience
  • Basic and advance courses in Personal Computers and computer networking preferred
  • Intermediate knowledge of Personal Computer troubleshooting
  • Intermediate knowledge of network troubleshooting.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
IT Support Analyst III
  • 5+ years IT experience or equivalent education preferred.
  • 5+ years of customer services experience preferred.
  • Advanced knowledge of computer troubleshooting required.
  • Advanced knowledge of network troubleshooting required.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Schedule: Monday - Friday, 8:00am - 5:00pm; also requires rotating weekend On-Call schedule

Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disabled / Veteran

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law.

ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes.

Anticipated Date of Application Window Closure: 09/30/2024 (or until filled)

  • IT Support Analyst II or III

    4 weeks ago

    Grand Junction, United States ANB Bank Full time

    ANB Bank has financial strength embodied in over $3 billion in assets and ranks in the top 8% of banks nationwide by size and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that...

  • IT Support Analyst II or III

    3 weeks ago

    Grand Junction, United States ANB Bank Full time

    ANB Bank has financial strength embodied in over $3 billion in assets and ranks in the top 8% of banks nationwide by size and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that...

  • IT Support Analyst II or III

    1 month ago

    Grand Junction, United States ANB Bank Full time $19 - $29

    ANB Bank has financial strength embodied in over $3 billion in assets and ranks in the top 8% of banks nationwide by size and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that...

  • IT Support Analyst II or III

    4 weeks ago

    Grand Junction, United States ANB Bank Full time

    Description ANB Bank has financial strength embodied in over $3 billion in assets and ranks in the top 8% of banks nationwide by size and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for...

  • IT Support Analyst II or III

    1 month ago

    Grand Junction, CO, United States ANB Bank Full time

    ANB Bank has financial strength embodied in over $3 billion in assets and ranks in the top 8% of banks nationwide by size and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that...

  • IT Support Specialist II or III

    1 week ago

    Grand Junction, Colorado, United States ANB Bank Full time

    Job Summary ANB Bank is seeking a highly skilled IT Support Analyst II or III to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and customers. This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a...

  • IT Support Specialist

    4 weeks ago

    Grand Junction, Colorado, United States ANB Bank Full time

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at ANB Bank. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and customers.Key ResponsibilitiesInstall, configure, and set up new computer hardware and softwareRespond to technical...

  • IT Support Specialist

    3 weeks ago

    Grand Junction, United States ANB Bank Full time

    About ANB BankANB Bank is a leading financial institution with over $3 billion in assets, ranking in the top 8% of banks nationwide by size. We are a true community bank with a strong commitment to excellence, dedicated to helping our communities prosper through investment, sponsorship, philanthropy, and employee volunteerism.Job SummaryWe are seeking an IT...

  • IT Support Specialist

    4 weeks ago

    Grand Junction, United States ANB Bank Full time

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at ANB Bank. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and customers.Key ResponsibilitiesInstall, configure, and set up new computer hardware and softwareRespond to technical...

  • IT Support Specialist

    4 weeks ago

    Grand Junction, Colorado, United States ANB Bank Full time

    About ANB BankANB Bank is a leading financial institution with over $3 billion in assets, ranking in the top 8% of banks nationwide by size. We are a true community bank with a strong commitment to excellence, dedicated to helping our communities prosper through investment, sponsorship, philanthropy, and employee volunteerism.Job SummaryWe are seeking an IT...

  • Desktop Support Analyst

    2 weeks ago

    Grand Junction, Colorado, United States Tuknik Government Services Full time

    Job Title: Desktop Support AnalystWe are seeking a highly skilled and experienced Desktop Support Analyst to join our team at Tuknik Government Services. As a Desktop Support Analyst, you will be responsible for providing technical support and assistance to our customers, ensuring that their computer systems and software are running smoothly and...

  • Desktop Support Analyst

    2 weeks ago

    Grand Junction, Colorado, United States Tuknik Government Services Full time

    Job Title: Desktop Support AnalystTuknik Government Services is seeking a skilled Desktop Support Analyst to join our team. As a Desktop Support Analyst, you will be responsible for providing technical assistance and support to our customers, ensuring that their computer systems and software are running smoothly and efficiently.Key Responsibilities:Provide...

  • Rules Analyst II

    2 weeks ago

    Annapolis Junction, Maryland, United States Amentum Full time

    Job Title: Rules Analyst IIAmentum is seeking a highly skilled Rules Analyst II to support an upcoming opportunity in a dynamic environment.Job Summary:We are looking for a talented individual to analyze legal and policy documents, extract key information, and identify compliance obligations. The successful candidate will use multiple tools, including MS...

  • Rules Analyst III

    2 weeks ago

    Annapolis Junction, Maryland, United States Amentum Full time

    Job Summary:Amentum is seeking a highly skilled Rules Analyst III to support an upcoming opportunity in a dynamic environment. As a key member of our team, you will be responsible for analyzing legal and policy documents to extract key information and identify compliance obligations.Key Responsibilities:Analyze legal and policy documents to extract key...

  • Rules Analyst III

    1 week ago

    Annapolis Junction, Maryland, United States Amentum Full time

    Job Summary:Amentum is seeking a highly skilled Rules Analyst III to support an upcoming opportunity in a dynamic environment. As a key member of our team, you will be responsible for analyzing legal and policy documents to extract key information and identify compliance obligations.Key Responsibilities:Analyze legal and policy documents to extract key...

  • Machinist - Levels I, II, and III

    2 weeks ago

    Grand Junction, United States Leitner-Poma Full time

    Job Type Full-time Description JOB SUMMARY Leitner-Poma of America, Inc. is seeking a highly motivated Machinist to produce complex machined parts by setting up & operating manual machines as well as potentially program computer numerical control (CNC) machines; maintaining quality and safety standards; keeping records; and maintaining equipment. This is a...

  • Machinist - Levels I, II, and III

    2 weeks ago

    Grand Junction, United States Leitner-Poma Full time

    Job Type Full-time Description JOB SUMMARY Leitner-Poma of America, Inc. is seeking a highly motivated Machinist to produce complex machined parts by setting up & operating manual machines as well as potentially program computer numerical control (CNC) machines; maintaining quality and safety standards; keeping records; and maintaining equipment. This is a...

  • Business Analyst III

    3 weeks ago

    Grand Island, Nebraska, United States Thermo Fisher Scientific Full time

    {"Job Title": "Business Analyst III - SAP Finance", "Job Summary": "We are seeking a highly skilled Business Analyst III with expertise in SAP Finance to join our Life Sciences finance IT team.", "Responsibilities": ["Perform in-depth analysis of SAP financial processes, systems, and data to identify areas of improvement and recommend strategic solutions.",...

  • Rules Analyst III

    2 months ago

    Annapolis Junction, United States Amentum Full time

    **This position is contingent upon contract award**Amentum is seeking a cleared Rules Analyst III to support an upcoming opportunity in Annapolis Junction, MD. Essential Duties: Responsible for analyzing legal and policy documents to extract key information from the documents in accordance with established guides and procedures.   Responsible for...

  • Oracle Programmer Analyst II

    1 week ago

    Grand Rapids, Michigan, United States BISSELL Full time

    Job Title: Oracle Programmer Analyst IIAt BISSELL, we're seeking a skilled Oracle Programmer Analyst II to join our dynamic ERP team. As a key member of our team, you'll drive exciting new features in our ERP space by leveraging your technical design, development, maintenance, testing, and support expertise.Key Responsibilities:Provide leadership and support...