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Customer Service Rep

2 months ago

Phoenix, United States Pentair Full time
Job Description:

Pentair has a job opportunity for you

Join us as a Customer Service Rep in our Phoenix facility.

You will handle inbound calls from customers requesting service and/or information and place outbound service prompts to our existing customer base, as well as happy checks for service follow-ups.

What's in it for you?
  • The anticipated hourly pay range for this role is: $18.00 - $22.00. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be determined by considering demonstrable level of experience, skills, knowledge, and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.
  • 11 paid holidays each year
  • 1 weeks of paid vacation to start (accrued weekly) and prorated based on hire date.
  • Medical, Dental, and Vision Insurance
  • Up to 5% 401K match starting day one of employment.
  • Tuition reimbursement to support your education goals.
More details about the opportunity:
  • Provide excellent customer service for inbound and outbound customers over the phone for water treatment systems that are installed at our customers sites.
  • Scheduling service and maintenance appointments
  • Offering basic technical support for customers
  • Placing job on the Technicians routes and maximizing route efficiency
Position hours/shifts (Overtime Available):

1st shift: 8am to 5pm, Monday through Friday (volunteer overtime on occasional Saturdays)

Physical Requirements:

Ability to sit for your entire shift, working with both a computer system and phone system throughout your entire shift.

Pentair is an equal opportunity Employer
Diversity, Equity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:
  • Ensuring leadership involvement and ownership
  • Attracting and retaining diverse talent at all levels
  • Fostering a globally aware, inclusive culture
  • Ensuring our practices are fair and non-discriminatory