Customer Service Rep

7 days ago

Phoenix, United States HomeServe USA Full time

** Customer Service Rep**

**Job Category****:** Hays **Requisition Number****:** CUSTO004865 Showing 1 location **Job Details**

**Description**

Join Hay's Cooling Heating and Plumbing as a Customer Service Representative / Dispatcher, you will be the liaison between our customers and service technicians. You will be tasked with providing exceptional customer service and facilitating technicians' work routes to ensure timely service to our customers. We value honesty, respect, client-focused employees and are committed to providing a great place to work for our employees. Our vision is to become the first-place people turn to for home repairs, and we invite you to be part of that vision

**Shift is Monday-Friday, 8 AM - 5 PM, with some weekends.**

**We Offer:**

* Competitive compensation

* Friendly, team oriented, and rewarding work environment

* Excellent benefits including generous medical, vision, dental and life & disability insurance

* 401(k) plan with a company match

* Paid Time Off Time to recharge

* Career development and advancement opportunities

* Company Paid Training

* Two Employer Paid HomeServe Home Warranty Plans for Homeowners

* Stock Purchase Plan Company matches 1 share for every share purchased.

* Uniform/Apparel Program (if applicable)

**How you will spend your day:**

The CSR / Dispatcher provides exceptional customer service and facilitates technicians' work routes.

* Responsible for creating work orders, dispatching technicians, and communicating with customers.

* Schedule and route technicians, based on job requirements and availability using dispatching software with a strong sense of urgency and punctuality.

* Manage multiple phone lines & multi-task between calls and service orders.

* Effectively communicating information between technicians and customers.

**Qualifications**

* Prefer 3 years of dispatch and/or customer service experience in a similar role.

* Ability to work Monday-Friday (8 AM - 5 PM), with some weekend hours

* Excellent customer service skills.

* Must be organized with the ability to multi-task in a fast-paced work environment.

* Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows.

* Familiarity with Service Titan system a plus.

* High school diploma or equivalent required.

Hays is an Equal Opportunity Employer

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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