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Manager of Memory Care

3 months ago

Pleasant Hill, United States Uplands Village Full time
Job title: Manager of Memory Care
FLSA Status: Exempt

Department: Administration - Memory Care
Reports to: Executive Director

Position summary: Manages all aspects of Memory Care for Uplands Village. Works cooperatively and respectfully with elders, coworkers, families, visitors, and volunteers to create a positive and pleasant environment in the home. Promotes the elders' psychosocial well-being through meaningful relationship building and works with the household team to meet other social service needs of the elder and of the household, always providing support, friendship, and kindness for each of the household members. All tasks are performed in accordance with current standards, policies, guidelines, and regulations and in a safe and efficient manner.

Essential skill and experience:

Must have or apply for an ALF Administrator license.

Minimum of two (2) years administrative management experience in related healthcare.

Auditory and visual skills; satisfactory completion of post-offer, pre-employment physical as required

Leadership: a demonstrated ability to lead people and get results

Planning: an ability to think ahead and plan over a one-to five-year time span

Management: the ability to organize and manage multiple priorities

Technical skills in administrative management, quality assurance, and budget control

Problem analysis and problem resolution at both a strategic and a functional level

Excellent interpersonal and communication skills

Strong elder orientation

Computer proficiency in Word and Excel

Preferred skills and experience:
  • Bachelor's degree in business administration or equivalent work experience.
  • Possess a working knowledge of Tennessee health regulations.
Reporting to this position: Certified Nurse Aides, LPN's and Housekeeping; coordinates with the clinical team to best meet the elders' needs.

Essential duties:
  1. Provides leadership by planning, developing, organizing, implementing, evaluating, and directing the activities of the home.
  2. Develops and maintains written operational policies and procedures in conjunction with the other team leaders.
  3. Manages, mentors, schedules, evaluates, disciplines, and coaches the housekeeping and nursing departments.
  4. Responsible for Memory Care schedules and payroll.
  5. Establish and promote a rapport among staff to promote a team environment.
  6. Interpret and explain the facility's policies and procedures to employees, elders, family members, visitors, government agencies, etc. as necessary.
  7. Serves on QAPI, safety committees and resident council. Provide written reports as needed.
  8. Responsible for scheduling weekly meetings with Director of Health Services and providing written reports as indicated.
  9. Report operational concerns and make recommendations to the Director of Health Services.
  10. Maintain good public relations programs that serve the best interest of the facility, Company, and community.
  11. Act as a liaison with families and elders.
  12. Ensure public information describing the services provided by the facility is accurate.
  13. Inspect the facility routinely to assure that established policies and procedures are being implemented.
  14. Prepare an annual operating budget to achieve organizations objectives in conjunction with all departments.
  15. Review and monitor monthly financial statements and take appropriate corrective action in response to variances and trends.
  16. Assist in planning and conducting ongoing training programs to assure that current material and programs are continuously provided.
  17. Attend and participate in workshops, seminars, etc. to keep abreast of changes in the long-term health care field.
  18. Perform supervisor responsibilities including interviewing, orienting, evaluating, disciplining, payroll, scheduling and discharging employees according to Company policy.
  19. Respond effectively, timely and thoroughly to service failures, elder input/concerns and resolving disputes.
  20. Assist with prospects and conduct marketing efforts for Memory Care. Provide tours as needed.
  21. Assist elders in problem solving; providing or directing them to resources that can address their individual needs.
  22. Refers dietary regulation concerns to the Director of Dining Services.
  23. Performs other related duties as assigned by the Executive Director.
Essential expectations:
  1. The employee is expected to adhere to all organizations policies.
  2. Supports the vision, mission and values of Uplands Village.
  3. Comply with current law and policy to provide a work environment free from harassment and illegal and discriminatory behavior.
  4. Maintain the comfort, privacy, and dignity of each elder in the delivery of services to them. Interact with elders in a manner that displays warmth and promotes a caring environment.
  5. Comply with HIPAA-Privacy Rule regulations.
  6. Fully understand all aspects of elders' rights, including the right to be free of restraints and free of abuse. Responsible for reporting incidents or evidence of elder abuse or violation of elders' rights, following abuse procedure.
  7. Must execute key services in accordance with policies and procedures and current federal, state, and local standards, guidelines, and regulations that govern assisted living facilities to assure each elder receives the necessary services
  8. Must develop systems and controls to ensure compliance according to State standards
  9. Promote an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment, throughout the facility.


Organizational behaviors and standards:
  • Friendly- Actively seeks opportunities to provide outstanding service to others.
  • Resident Care-Consistently anticipates and meets each elder's directed service needs.
  • Caring and Compassionate- Purposefully takes the time to listen, keep elders informed and offer empathy.
  • Energetic Teamwork- Actively supports others, works with others, and makes others look good. Provides leadership that empowers other members of the team to meet the elders wants and needs.
  • Leadership and Professionalism- Displays pride in work and Uplands.
  • Problem solving- Utilize 'win/win' problem solving model when attempting to solve work related problems.
  • Environmental- Demonstrates safe work habits, genuinely takes pride in the appearance of the overall work area.
  • Communication- Demonstrates appropriate communication related to face-to-face communication, telephone, answering calls, placing a call on hold, transferring calls, voice mail, use of speaker phone, and email.
  • Commitment- Demonstrates commitment to the organization, co-workers, and self-development. Commitment to eliminate loneliness, helplessness, and boredom in the lives of residents.
  • Diversity- Engages in interactions with an open mind while being non-judgmental and treats everyone with dignity and respect.
  • Attendance- Regular and reliable attendance.
  • Confidentiality- Protects confidentiality and privacy.
  • Safety- Contributes to a culture of safety.
Physical demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical demands: See attached Physical Requirements form
  • Work environment: While performing the duties of this job, the employee is exposed to odors, body fluids, and infections. The noise level is usually moderate.
Receipt and Acknowledgement

I acknowledge and understand that:
  • Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
  • The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements and, at this time, I know of no limitation, which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.


I have read and understand this job description.