Customer Service

4 months ago

Norwich, United States Beryl Corp Full time

Operations Greater Manchester **Customer Service & Operations Executive**

Here at Beryl we have a clear vision... to build a better world by getting more people in cities on bikes. Our aim is to be the UK's leading micro-mobility company, delivering financially sustainable shared schemes to UK communities. We care about safety, the environment, and beautiful design.

Headed up by Emily Brooke, the British inventor and entrepreneur known for developing the Beryl (formerly Blaze) Laserlights used for Santander Cycles, our Head Office space is based in Cambridge Heath in East London, and is the creative hub of the Brand. It is here that critical product design decisions are made, supported by a best-in-class Tech Dev Department.

Teams which support the infrastructure of the business also play a key role in our success, from Operations, Finance and People, to Business Development, Sales and Marketing. Our network of bike workshops are strategically positioned to support our local markets, all underpinned by a dedicated customer service team...

Beryl is growing...fast...and now is the most exciting time to join our team.

**THE ROLE:**

We are looking for someone to join us to deliver a new and exciting bike share scheme in Greater Manchester. You will become a key component of the team by helping to support Beryls bike-share scheme in coordination with Greater Manchester councils Bee Network travel plan.

Responsibilities:

* Responding to our customers via Intercom live chat, telephone and email in a polite, courteous manner - always going the extra mile to resolve their question, problem or concern

* Act as liaison between our customers and the on-street team

* Accurately documenting all interactions across the various schemes

* Triaging any technical issues and escalating them if necessary

* Planning daily schedules and operational tasks for the team out in the field

* Make yourself familiar with our bike lights and provide excellent customer service for our retail customers

* Suggesting feature improvements for our products based on the interactions youre having with customers

* Work with other departments on the development of our systems and schemes

We need someone who:

* Has 1-3 years customer support or operational experience

* Can communicate confidently and courteously, both written and over the phone

* Is able to juggle and prioritise lots of different tasks in a fast-paced environment

* Has experience with data entry/management; keeping records accurate and up to date

* Is a fast learner and can understand our technology quickly

* Is able to learn and follow processes

* Has excellent attention to detail

* Is interested in career development

Benefits:

* Enhanced parental leave

* Online perks and discounts

* Cycle to work scheme

* Family and friends product discounts

**Please note; this role is shift-based, our hours of operation are 6.30am-9pm from Monday to Sunday. Each shift is 10 hours long and you will work 4 days every week, having 3 days off. This means some weekend work, and either an early, daytime or late shift (this will rotate) are involved.**

**Our office is based in Trafford Park with good transport links to the city centre.**

**Diversity**

At Beryl, we are proud to be an equal opportunity employer. All candidates will be fairly reviewed for the role without regard to race, religion, sexuality, age, disability, gender identity, nationality, or any other protected status.

While upholding the we are committed to continuing to improve our workplace culture and environment. To make sure we are supporting all staff, we have two mental health first aiders and take care to look out for one another. We value employees from diverse backgrounds and family arrangements and have flexible working policies that support our staff in balancing their personal and work lives.

  • Customer Service Representative

    5 days ago

    Norwich, New York, United States NBT Bank Full time

    About the RoleNBT Bank is seeking a highly skilled and customer-focused Contact Center Agent I to join our team. As a Contact Center Agent I, you will be responsible for providing exceptional customer service and support to our valued customers.Key ResponsibilitiesCustomer Inquiry Resolution: Respond to customer inquiries via phone, email, or other channels,...

  • Customer Service Representative

    2 days ago

    Norwich, Connecticut, United States Domino's Franchise Full time

    **Job Summary**Domino's Franchise is seeking a friendly and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service and ensuring a positive experience for our customers.**Key Responsibilities:**Provide excellent customer service,...

  • Customer Service Representative

    2 days ago

    Norwich, Connecticut, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Norwich, Connecticut, United States THE CITY OF NORWICH Full time

    Customer Account Representative IThe City of Norwich Department of Public Utilities is seeking a highly skilled Customer Account Representative I to provide exceptional customer service to our valued customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProcess customer payments and maintain...

  • Customer Service Representative

    20 hours ago

    Norwich, New York, United States Lowe's Full time

    About This RoleWe're seeking a dedicated and customer-focused individual to join our Fulfillment team as a Store Associate - Customer Experience. In this role, you will play a critical part in delivering exceptional customer service while maintaining a clean, safe, and stocked store environment.Key ResponsibilitiesProvide friendly and professional service to...

  • Customer Service Representative

    3 days ago

    Norwich, Connecticut, United States The Sherwin-Williams Company Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...

  • Customer Service Representative

    16 hours ago

    Norwich, Kansas, United States Lloyds Banking Group PLC Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant in our Norwich branch.As a key member of our branch team, you will be responsible for providing exceptional customer service, resolving queries, and building strong relationships with our customers.You will work closely with your...

  • Retail Customer Service

    2 months ago

    Norwich, United States EZCORP Full time

    Address: 13815 FM 2100 Rd. Crosby, Texas 77532 Brand: Circle Pawn Pay range is based on experience from $11.00 to $15.00 We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and...

  • Customer Service Representative

    4 weeks ago

    Norwich, United States Keith's Appliances Full time

    Benefits: 401(k) matching Company parties Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance Wellness resources Job Summary Keith's Appliances is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key...

  • Customer Service Representative

    22 hours ago

    Norwich, New York, United States NBT Bank Full time

    {"Job Title": "Contact Center Agent I", "Job Description": "At NBT Bank, we are seeking a highly skilled and customer-focused Contact Center Agent I to join our team. As a Contact Center Agent I, you will be responsible for providing exceptional customer service and support to our valued customers through various communication channels, including phone,...

  • Customer Service Representative

    2 days ago

    Norwich, Connecticut, United States Domino's Pizza LLC Full time

    We are seeking a friendly and enthusiastic individual to join our team at Domino's Pizza LLC as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide excellent customer service and respond to...

  • Customer Service Representative

    13 hours ago

    Norwich, Connecticut, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 days ago

    Norwich, Kansas, United States Beryl Corp Full time

    About Beryl CorpBeryl Corp is a leading micro-mobility company dedicated to building a better world by promoting sustainable transportation solutions. Our mission is to deliver high-quality, financially sustainable shared schemes to communities across the UK.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a...

  • Customer Service Representative

    2 days ago

    Norwich, Connecticut, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...

  • Customer Service Representative

    4 weeks ago

    Norwich, United States Keith's Appliances Full time $18 - $20

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompany partiesDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistanceVision insuranceWellness resourcesJob SummaryKeith's Appliances is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you...

  • Customer Service Representative

    1 week ago

    Norwich, Connecticut, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a friendly and enthusiastic individual to join our team as a Customer Service Representative at Domino's Franchise. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide excellent customer service and...

  • Customer Service Representative

    15 hours ago

    Norwich, Connecticut, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...

  • Customer Service Representative

    21 hours ago

    Norwich, New York, United States Lowe's Full time

    About This RoleWe're seeking a dedicated and customer-focused individual to join our Fulfillment team as a Store Associate - Customer Experience. In this role, you will play a critical part in delivering exceptional customer service while maintaining a clean, safe, and stocked store environment.Key ResponsibilitiesProvide friendly and professional service to...

  • Food Service Assistant

    2 weeks ago

    Norwich, Kansas, United States Food Service Circle Full time

    Catering Assistant Position OverviewRole Summary:The Catering Assistant plays a vital role in ensuring the smooth operation of food service within our establishment. Key responsibilities include:Responsibilities:Maintain cleanliness and organization of the designated area, ensuring it is well-stocked and visually appealing at all times.Possess a...

  • Food Service Assistant

    2 weeks ago

    Norwich, Connecticut, United States Food Service Circle Full time

    Catering Assistant Position OverviewJob Summary:Food Service Circle is a prominent independent catering organization, dedicated to delivering exceptional, freshly-prepared meals to a diverse clientele in educational institutions and corporate settings.We are currently seeking a Catering Assistant to become a vital part of our culinary team. This role...