Enterprise Operations Center Specialist

4 weeks ago

Washington, United States Gridiron IT Full time

Gridiron IT is seeking a Enterprise Operations Center Speciliast to support a large Enterprise Environment for a premier government customer. This position is on-site in Washington, DC.

Experience Requirements:

  • Four years progressive experience in the Information Technology field.
  • Eligibility to obtain and maintain a government security clearance which requires passing a government security background check and U.S. Citizenship.
  • Proficiency with the full suite of Microsoft Office tools.
  • Requires a Computer Science Associates degree or equivalent experience.
  • Aptitude for learning new network technologies and possess excellent customer service skills
  • Knowledge of the Information Technology Infrastructure Library (ITIL) service framework beneficial.
  • Must be a self starter, self motivating and be able to work in a team environment.
Primary Duties:
  • Able to perform Physical environmental checks and Monitoring tasks of SEC ISS infrastructure.
  • Ability to navigate and utilize the Spectrum, AppManager NETIQ, Solarwinds, ACD, NLyte, RFID, DVR, Infrastructure Central, Netbotz, Executive Dashboards and Sharepoint web portals.
  • Open the technical communications bridge, facilitate and coordinate scheduled and unscheduled regional office events
  • Responsible for managing relationships with NOC customers.
  • Serve as an escalation point for the Service Desk staff regarding server and infrastructure equipment issues
  • Generate Service Now tickets in response to user calls and dispatch to the appropriate on-site or on-call technicians.
  • Coordinate, schedule and perform scheduled and unscheduled power down, power up of the Regional office infrastructure and services.
  • Keep the appropriate management staff appraised of critical situations which requires attention.
  • Provide Data Center coverage on a 24x7 shift basis. (Shift and weekend work)
  • When required, place service calls to the Communications vendors for circuit related issues.
Secondary Duties:
  • Provide shift activity coordination during absence of Team Lead.
  • Respond to open ITSM tickets assigned to the NOC.
  • Perform other duties as assigned.

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