Guest Services Host

2 months ago


Memphis, United States Memphis Grizzlies Full time

The Opportunity:

The Memphis Grizzlies are currently looking for enthusiastic and welcoming Guest Services Hosts to provide exceptional front-line customer service to all guests visiting the FedExForum. In this role, youll extend a gracious welcome, fulfill special requests while anticipating them, and proactively address issues during events to optimizing the guest experience. We are now accepting applications until July 29, 2024 for consideration for this role.

In This Role You Will:
  • Ensures all guests are greeted upon arrival and first impression standards are met
  • Maintains designated station during scheduled event time
  • Ensures all clients have correct tickets and or credentials to enter the host area of control.
  • Learns the layout of FedExForum and re-directs guests to the correct areas of the building when assistance is needed
  • Promotes personal guest relations and ensures all arena guests receive a consistently high standard of service and quality
  • Demonstrates S.A.U.C.E. initiatives in customer interactions for all FedExForum events.
  • Monitors position assigned section(s), assists guests with seat location, and watches for seat hoppers
  • Remains in position unless redeployed by Supervisor or full-time staff member.
  • Services and fulfills individual requests with expedience and care
  • Responds to all inquiries, suggestions, and concerns from guests
  • Advises, and immediately follows up with their Guest Relations Supervisor with any reported problems or concerns
  • Accepts, upon rotation, additional event responsibilities, including chair break down after concerts and floor shows, ticket scanning, elevator/disabled lift operation, and attends pre-and post-event briefings.
  • Supplies detailed event information to the Guest Relations Supervisor during your shift so that all event issues have been resolved or passed on to the appropriate department
  • Other duties as assigned
The Experience You Will Bring:
  • High School Diploma or GED
  • Must be 18 years of age or older
  • Minimum one-year hospitality, guest service or other direct customer contact experience with a heavy emphasis on providing an exceptional level of customer service and satisfaction
  • Must have availability to start shifts as early as 5:00 pm for basketball games, and for non-basketball events start times vary by event. Shifts can end as late as 1:00 am
  • Strong communication, written and interpersonal skills. Must be people-oriented and enjoy working in a team-oriented environment
  • Must have the ability to relate professionally to all levels of staff, guests, clients and VIPs
  • An energetic, positive, and self-motivated person. Must be diplomatic, mature and professional
  • Must be able to stand for long periods of time
  • Must be available to work at least 80% of arena events
  • Must be able to lift up to 10 lbs
  • Must have a passion for the sports and entertainment industry

Nice to Have:

  • Knowledge of sports and entertainment, specifically NBA basketball

What We Offer

At the Memphis Grizzlies, we strive to provide a fun, diverse, and rewarding work environment for all team members. In addition to offering a competitive hourly wage, we have other great benefits and perks.

Discounts and Perks

  • Flexible scheduling around your availability
  • Team Store Discounts
  • Discount game night meals and snack program
  • Discount parking
  • NBA Sponsored Discount Programs
  • Employee Referral Bonuses
  • Company Swag
  • Employee Recognition and Years of Service Awards

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.


  • Host

    3 months ago


    Memphis, United States Celtic Crossing Full time

    Job DescriptionJob DescriptionA host is the first point of contact for patrons of our restaurants. Hosts greet both in-person guests and those who call on the phone in a friendly and professional manner. Hosts inquire about patrons needs, party size, etc. and work with the rest of the staff to ensure a positive experience for restaurant guests. Hosts learn...

  • Host

    3 months ago


    Memphis, United States Celtic Crossing Full time

    A host is the first point of contact for patrons of our restaurants. Hosts greet both in-person guests and those who call on the phone in a friendly and professional manner. Hosts inquire about patrons’ needs, party size, etc. and work with the rest of the staff to ensure a positive experience for restaurant guests. Hosts learn the seating chart and menu...

  • Host Breakfast

    3 months ago


    Memphis, United States Tandem Restaurant Partners Full time

    Job DescriptionJob DescriptionSalary: $10-$12 per hour plus tip shareWe are looking for people who want to work in a fast-paced restaurant environment that has incredible hours.  We are open Monday-Sunday from 8 am until 4 pm.  In addition to hourly pay, our host team also earns tip share and tips from To Go guests.  Qualified applicants for this position...

  • Host

    2 months ago


    Memphis, United States Spell Restaurant Group Full time

    Company Overview Babalu is a fun, hip restaurant serving up bold flavors using fresh ingredients. And that’s not limited to the food. Our bar offers hand-crafted cocktails that incorporate fresh juices and ingredients that set us apart from our peers. But none of that is possible without a strong team working behind the scenes. Babalu is a fresh concept...

  • Host

    2 months ago


    Memphis, Tennessee, United States Spell Restaurant Group Full time

    Company OverviewBabalu is a fun, hip restaurant serving up bold flavors using fresh ingredients. And that's not limited to the food. Our bar offers hand-crafted cocktails that incorporate fresh juices and ingredients that set us apart from our peers. But none of that is possible without a strong team working behind the scenes. Babalu is a fresh concept that...

  • Host

    3 months ago


    Memphis, United States Babalu Tapas & Tacos Full time

    Job DescriptionJob DescriptionCompany OverviewBabalu is a fun, hip restaurant serving up bold flavors using fresh ingredients. And thats not limited to the food. Our bar offers hand-crafted cocktails that incorporate fresh juices and ingredients that set us apart from our peers. But none of that is possible without a strong team working behind the scenes....

  • Server Host

    2 hours ago


    Memphis, Tennessee, United States Hog & Hominy Full time

    Job SummaryWe are seeking a skilled Server Host to join our team at Hog & Hominy. As a Server Host, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and working collaboratively with other staff members.Key ResponsibilitiesTake Food and Drink OrdersCraft Engaging Experiences for GuestsMake...

  • Host Breakfast

    5 months ago


    Memphis, United States Tandem Restaurant Partners Full time

    Job DescriptionJob DescriptionSalary: At Sugar Grits, our host team is responsible for delivering a great first and last impression for our guests.  Additionally, our hosts are responsible for ensuring proper seating rotation and cleaning tables after our guests depart.  The most important skill necessary to be successful in this position is a friendly...

  • Host / Hostess

    3 months ago


    Memphis, United States Applebee's Full time

    Job DescriptionJob DescriptionApple Investors Group owns 18 Applebee's restaurants in the Southeast along with IHOP restaurants. We are filled with creative, positive, hardworking, team members who bring out the best in each other day in and day out. We have fun, we work hard, and we celebrate each other’s successes.Applebee's started with the same...

  • Retail Photo Host

    3 weeks ago


    Memphis, United States Venu+ Full time

    Job DescriptionJob DescriptionWhat We DoVENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an...

  • Genghis Grill

    6 days ago


    Memphis, United States Seasoned Full time

    A Market Host is a customer-focused position, ensuring the customer experience meets Mongolian Concepts standards. Positioned on the guest side of the Market Bar, the Market Hosts primary responsibility is to interact and guide customers in the Market Area, assisting in their bowl creation, to ensure a great meal, and better experience, is delivered. Market...


  • Memphis, Tennessee, United States Best Western Group Full time

    Guest Services RepresentativePosition OverviewThe Guest Services Representative serves as the primary point of contact for guests during their stay, ensuring a seamless and enjoyable experience. This role involves collaborating with various hotel departments to provide exceptional service and address guest needs effectively.Key Responsibilities:Manage guest...


  • Memphis, Tennessee, United States Davidson Hospitality Full time

    Position Overview Are you an enthusiastic and service-driven individual passionate about enhancing guest experiences? As a Bellperson, you will play a vital role in ensuring our guests enjoy a remarkable stay. Your energy, dedication, and exceptional service skills will be essential as you assist guests with their luggage, provide insights into our...


  • Memphis, Tennessee, United States Best Western Group Full time

    Guest Services RepresentativeJob OverviewAs a key member of our hospitality team, the Guest Services Representative plays a vital role in ensuring a welcoming and seamless experience for all guests. This position requires a commitment to delivering exceptional customer service and maintaining the highest standards of professionalism.Key...


  • Memphis, Tennessee, United States Davidson Hospitality Full time

    Position Overview Are you a dynamic and service-focused individual passionate about enhancing guest experiences? As a Bellperson, you will play a crucial role in ensuring our guests enjoy their stay to the fullest. Your enthusiasm, energy, and exceptional service abilities will be essential as you assist guests with their luggage, share insights about...


  • Memphis, Tennessee, United States Crestline Hotels & Resorts Full time

    Guest Services SupervisorOverviewThe Guest Services Supervisor will play a pivotal role in the planning, direction, coordination, and execution of all activities and personnel within the guest services departments, including the front desk, bell services, and concierge (if applicable). This position is accountable for ensuring that all guest service...


  • Memphis, Tennessee, United States Best Western Group Full time

    Guest Services RepresentativePosition OverviewThe Guest Services Representative plays a crucial role in ensuring that guests have a memorable experience during their stay. This position involves collaborating with various hotel departments to provide exceptional customer service.Key Responsibilities:Manage guest check-ins and check-outs efficiently.Maintain...


  • Memphis, Tennessee, United States Davidson Hospitality Full time

    Position Overview Are you a dynamic and service-oriented professional who enjoys crafting outstanding experiences for guests? As a Bellperson, you will play a crucial role in ensuring that our visitors have a memorable stay. Your enthusiasm, energy, and exceptional service abilities will be key as you assist guests with their luggage, share information...


  • Memphis, Tennessee, United States Best Western Shelby Inn & Suites Full time

    We are seeking a dedicated and friendly hospitality front desk associate to provide outstanding service to our guests at Best Western Shelby Inn & Suites. Your role will involve greeting guests, managing their reservations, distributing room keys, and addressing any inquiries to ensure a pleasant stay. The ideal candidate will possess excellent communication...


  • Memphis, Tennessee, United States Best Western Group Full time

    Guest Services RepresentativePosition OverviewThe Guest Services Representative plays a vital role in delivering exceptional service to guests during their stay. This position involves collaboration with various hotel departments to ensure a seamless experience for all visitors.Key Responsibilities:Manage guest registrations and room assignments...