Support Engineer

4 weeks ago

New York, United States ApTask Full time

About Client:
 The Client is a renowned multinational technology company which has grown to become one of the world's most influential and successful companies in the field of software development, computer hardware, and related services.
The Client’s primary focus revolves around developing, manufacturing, and licensing a wide range of software products, including the globally recognized operating system, Windows. It has released several versions of Windows, catering to both personal computers and servers, which have become integral to the functioning of millions of devices worldwide.
Apart from Windows, client offers an extensive portfolio of software applications and tools for both individuals and enterprises.
Moreover, client has a substantial presence in the field of artificial intelligence (AI) and research, working on projects like the development of conversational AI agents, natural language processing, and machine learning technologies.

Rate Range: $80-$90/Hr

Job Description:

  • We are seeking a dedicated Support Engineer to manage our extensive video management system, which includes over 65,000 cameras.
  • This role requires interaction with various system management teams and customers to support over 650 servers, 28,000 cameras, and 4,000 users.
  • The ideal candidate will be comfortable supporting complex, hardware & software-intensive systems in a mission-critical environment.
Responsibilities:
  • Provide Level 2 support for all cameras in the video system.
  • Offer backend server application support for all video infrastructure.
  • Deliver on-site and remote user-based support for video clients.
  • Assist Infrastructure with Microsoft patching, reboots, and validation.
  • Interface with Argus support to adjust camera views.
  • Install and integrate new cameras into Genetec and support Customer, Stakeholder, and Argus cameras.
  • Re-add and integrate camera replacements.
  • Collaborate with various teams to provide support for multiple applications that utilize video management systems and cameras.
  • Conduct, organize, prepare, and represent documentation for an Architecture & Engineering review board for new project implementations with all stakeholders.
  • Provide clear and continuous communication to stakeholders on project progress and status.
  • Guide and mentor project team members to ensure successful project completion.
  • Adhere to all standard operating procedures, including change management, outage notifications, service ticketing, and updates.
  • Collaborate with project managers and team leads to provide detailed updates on all projects and workflows.
  • Thrive in a fast-paced environment, consistently meeting deadlines and adjusting to changing priorities.
Skills:
  • Strong interpersonal skills, with the ability to debate, dialogue, negotiate, influence, and work collaboratively and constructively with both internal and external stakeholders.
  • Excellent organizational and critical thinking skills.
  • Comprehensive understanding of network protocols and transport as it relates to video.
Requirements:
  • Genetec SC/Omnicast Certification.
  • Located within 30 miles of at least one of the 5 boroughs since travel to the NYC area is mandatory.
  • Willingness to deploy physical video management hardware to locations throughout the 5 boroughs.
  • Ability to maintain and develop detailed device and application documentation, including procedural, As-Built, and video camera configurations.
  • Ability to represent us as the primary customer interface for video management and engineering.
  • Minimum of 5 years of video surveillance implementation and support experience.
  • Proficiency in Microsoft Word, PowerPoint, Project, Outlook
  • Highly skilled in MS Excel and MS Visio.



About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .

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