Customer Service Representative/Warehouse Assistant

4 weeks ago

Bloomington, United States Habegger Full time

Customer Service Representative/Warehouse Assistant -Copy-2 **Customer Service Representative/Warehouse Assistant -Copy-2**

Bloomington, IN **description**

The Habegger Corporation is a dynamic sales and wholesale HVAC distribution company that is nationally recognized as an industry leader. We are a family owned company focused on growth and expansion which offer career opportunities across our footprint. Our mission is to exceed our customer expectations by providing the highest quality customer experience, cutting edge product line, and employment growth opportunities.

Job Description:

The Habegger Corporation is currently seeking a Customer Service Representative/Warehouse Assistant that are responsible, organized, and customer service oriented. As a CSR/warehouse assistant, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in person. The goal for this position is the work 70% on the front counter with customers and 30% completing warehouse duties.

The primary duties of a CSR/warehouse assistant include the following: interfacing with customers and maintaining customer relationships, processing and fulfilling customer orders, and completing required warehouse duties.

Within Habegger, customer experience is top priority which requires CSR/warehouse staff to have a great understanding of the customers needs and the ability to exceed their expectations. Furthermore, timeliness, promptness, and cleanliness for all aspects of the warehouse are required.

Key Requirements and Responsibilities:

* Deliver world class customer experience through effective communication via phone, text, in person, email, etc.

* Take all opportunities to educate and upsell on all products

* Complete customer transactions with the upmost professionalism

* Assist with all warehouse duties when needed

* Answer customer calls in a timely manner and actively listen to concerns or requests

* Provide customer with accurate information that will assist with their needs

* Create a personal customer connection with friendly conversation and empathize with their concern

* Deliver results through efficient troubleshooting

* Show appreciation for the customers business and loyalty

* Resolve customer issues and escalate unresolved issues when necessary

* Document with accuracy each phone call for follow up if needed

* Assist coworkers by sharing knowledge and create effective communication

* Support the mission, principles, and goals of the company

Qualifications:

* High School Diploma or GED required

* Forklift or Picker Machine experience preferred

* HVAC industry experience preferred

* Customer Service experience preferred

* Experience communicating with customers via phone, and email

* Understanding and experience with inventory management

Some heavy lifting is required

**benefits**

* 401k and profit sharing

* Medical, dental, vision, life, and more insurance plans available

* Bonus opportunities

* Growth opportunities

The Habegger Corporation is an Equal Opportunity Employer.

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