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Staples Promotional Products Special Order Account Representative
2 months ago
Staples is business to business. You're what binds us together.
While you may know Staples as the world's leading office supply company, Staples Promotional Products - a division of Staples - is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team
What you'll be doing:
- Organize daily tasks to meet crucial deadlines and customer service level agreements.
- Attention to detail and multi-tasking are essential.
- Manage complex projects which may include multiple destination shipments, kitting/fulfilment, and rush orders.
- Anticipate customer needs by understanding account history.
- Ability to problem solve issues with orders to provide the best possible solution to customer.
- Prepare quotes and process orders through the order entry process
- Create product ideation by sourcing from approved suppliers, researching industry trends and working with internal marketing and merchandising teams.
- Build relationships with internal teams to provide exceptional customer experience
- Collaborate with assigned sales rep(s) on key projects with frequent communication and gain alignment on roles and responsibilities
- Partner with finance team to facilitate the billing process and settle billing resolutions.
- May be invited to SPP's annual National Sales Meetings to explore new product offerings, keep up to date on trends and network with vendors
- Excellent communication skills and building customer relationships.
- Organizational skills with capacity to manage multiple projects simultaneously.
- Promotional Products merchandising knowledge
- Purchasing product and vendor negotiation experience
- Proficiency of Microsoft programs (Excel, Outlook, Word, and PowerPoint) and industry experience with ESP or Sage
- 2+ years of customer service experience
- 2+ years of project management
- High School Diploma or equivalent combination of education and related experience.
- Bachelor's degree in related field preferred
- Inclusive culture with associate-led Business Resource Groups
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
About Us
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.
