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Customer Service Agent
2 months ago
**Customer Service Agent**
**Job ID** 390660 Kansas City, MO **Overview**
Enterprise Holdings is seeking a responsible, dedicated person to join our team as a full-time **Outdoors** Customer Service Return Agent. This position offers targeted hourly compensation of $14 - $15 per hour with incentives and is located at our Kansas City MCI Facility- **648 N. Madrid, Kansas City, MO 64153**
**We offer:**
* **Starting targeted hourly compensation of $14 - $15 / Hour**
* **Paid time off**
* **Employee discount**
* **Retirement savings plan including 401k with matching profit sharing**
* **Health Insurance**
* **Life Insurance**
* **Dental Insurance**
* **Vision Insurance**
* **Training and developmen**t
This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.
Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, .
**Responsibilities**
* Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
* Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
* Advise and review rental charges; and provide an accurate receipt to the customer.
* Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
* Complete return transactions with 100% accuracy.
* Inquire about service, satisfaction and document dissatisfaction.
* Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
* Use of proper statement to determine if vehicle is being returned with full tank of gas.
* Complete a service alert for any mechanical and or body damage communicated by the customers.
* Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
* Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
* Keep lot organized for ease of access and traffic flow.
* Management reserves the right to modify, change or delete duties assigned.
*Equal Opportunity Employer/Disability/Veterans*
**Qualifications**
* Must be at least 18 years old
* Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
* High School Diploma or G.E.D. required
* Minimum of 1 year customer service experience
* Must have a valid driver's license with no more than 2 moving violation within the last 3 years
* No drug or alcohol related convictions on driving record in the last 3 years
* Apart from religious observation, must be able to work a 40 hour work week.
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