Full Time Call Center Agent
1 month ago
Responsibilities:
- Customer Support Excellence: Serve as a liaison for customers, handling inquiries, resolving issues, and delivering top-notch service standards.
- Contract Closing Expertise: Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines.
- Compliance Assurance: Ensure adherence to regulatory standards and company policies.
- Cross-Functional Collaboration: Collaborate with legal and compliance teams to escalate issues and obtain approvals.
- Industry Knowledge: Acquire comprehensive knowledge across various sectors to effectively address customer inquiries.
- Communication Mastery: Utilize excellent verbal and written communication skills to interact with customers.
- Problem-Solving: Analyze issues, troubleshoot problems, and provide efficient solutions.
- Product/Service Expertise: Stay updated on industry trends and company services to assist customers effectively.
- Adaptability/Flexibility: Adapt to different industry protocols and procedures seamlessly.
- Customer Service Experience: Minimum 1 year in a customer-facing role, preferably in a Call Center or Intake Department.
- Legal Intake Experience: Minimum 1 year in a Law Firm handling direct phone contact or intake coordination (PREFERRED)
- Versatility: Ability to multitask and thrive in a fast-paced environment.
- Communication Skills: Excellent verbal and written communication in English and Spanish.
- Adaptability: Quick learner with the capability to adapt to changing procedures and software.
- Problem-Solving Skills: Strong analytical and problem-solving abilities.
- Residency: Must reside in the United States.
- Diverse Exposure: Engage with customers from various industries, broadening your skillset.
- Career Development: Ongoing training and growth opportunities.
- Team Environment: Collaborative workspace fostering innovation and mutual support.
- Wages: Starting at $12/hr base, with performance-based incentives and bonuses.
- Training: $11/hr during the 2-week training period.
- Shift Differentials: Additional pay for evening, night, and weekend shifts.
- Contract Signing Bonus: $2.50 bonus per successfully signed contract, with monthly payouts.
- Billable Capacity Bonus: Earn up to an additional $2.00/hr based on performance metrics.
- Additional Incentives: Including customer satisfaction and attendance bonuses.
- Earning Potential: Top-performing agents can earn between $35,000 and $47,000 annually.
Begin your journey with us, delivering exceptional customer service across diverse industries while advancing your career in a dynamic and supportive environment. This is a contract position with potential for advancement. Apply now to join our team
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