Team Leader

2 weeks ago

Buffalo, United States Baxter Full time

**Team Leader**

**Req #** 22122197 **Location** Buffalo, New York, United States **Job Category** Technical Services **Date posted** 01/20/2022 **ESSENTIAL DUTIES AND RESPONSIBILITIES** *Other duties may be assigned:* Coordinate daily work assignments, oversee and engage in field and warehouse activities.

Manage equipment transfers and cycle counts to ensure an accurate on site inventory.

Manage parts spending and inventory to meet Service Center(s) needs.

Exhibit excellent time management, verbal and written communication skills.

Sustain a clean and safe work environment, including 5S activities. Safety training, meeting and medical testing requirements are kept up-to-date; ensure that standard work is followed.

Assisting Team in achieving measures and goals by monitoring reports from FSO, JDE, and Cognos.

Root Cause and Countermeasure deployment to SOM.

Actively involved with new hire process (participate in the interview with the SOM, training, development, etc)

Manage schedules for work, various shifts, on-call, and vacation.

Participate in the on-call rotation as required.

Work with SOM, Sales, Service Team and /or the Customer to resolve issues and improve service.

Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations.

Ensure Team compliance to all company policies and procedures to support company objectives, including service documentation, SOP/WI training, expense and fleet reporting, maintenance and calibration of test equipment and filing and record keeping systems in accordance with standard work.

All other duties assigned.* High School Diploma or GED required

* SME on multiple platforms within the Hill-Rom portfolio required

* Applicable technical or trade school training preferred

* 8+ years working with medical devices/FDA regulated products in a hands-on environment required

* 2+ years driving/delivery experience required

* Ability to lead, direct and coordinate technical service projects, positively impacting customer satisfaction

* Adapts to new technologies and is comfortable with the Microsoft Office Suite of products

* Valid drivers license and driving record that meets company standards and state requirements

* Ability to obtain and maintain a DOT physical card required

* Schedule flexibility/on-call

* Occasional overnight travel may be required

* Occasional overtime required

* Good written and verbal communication skills

* Ability to work independently

* Ability to manage time effectively

* Ability to resolve conflict

* Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.

* Effectively present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization

* Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.

NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation **Address**

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