Shift Leader

1 month ago

Buffalo, United States Dunkin' Full time

We are looking for Shift Leaders to join our Dunkin' team

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities:

* Support a respectful team environment
* Communicate shift priorities, goals and results with team members
* Support the training of crew members as requested
* Provide coaching and feedback to crew members

Operational Excellence:

* Create and maintain a guest first culture in the restaurant
* Resolve guest issues
* Ensure Brand standards, recipes, and systems are executed
* Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

* Drive sales goals and results
* Execute restaurant standards and marketing initiatives
* Manage cash over/short during shift
* Ensure all products are prepared according to Brand standards

Skills and Qualifications:

* Fluent in English
* Restaurant, retail, or supervisory experience
* Math and writing skills
* Basic computer skills
* At least 18 years of age (where applicable)
* High School diploma or equivalent, preferred

Competencies:

* Understands and exceeds guest expectations, needs and requirements
* Displays a sense of urgency with guests
* Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
* Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

* Sets and maintains high standards for self and others, acts as a role model
* Consistently meets or exceeds goals
* Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

* Identifies and resolves issues and problems
* Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

* Develops and maintains relationships with team members
* Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Company Introduction

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high-energy environment where you get to interact with loyal customers every day. Join our team today By applying to work at one of our Dunkin' locations, you are applying to work for the PAGE Ventures franchisee of Dunkin', which owns and operates several other locations.

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

  • Shift Leader

    2 weeks ago

    Buffalo, United States 34090 - JM Williamsville Full time

    Job DescriptionJob DescriptionCrew Member/Shift Leader At JM Williamsville LLC (dba Jersey Mike's Subs), we believe in Jersey Mike's Mission Statement: Giving...Making a Difference in Someone's Life. We believe in giving your best to your Community, Team Members and our Customers. Jersey Mike's is a growing sub sandwich franchise that...

  • Shift Leader

    1 week ago

    Buffalo, United States 34090 - JM Williamsville Full time

    Job DescriptionJob DescriptionCrew Member/Shift Leader At JM Williamsville LLC (dba Jersey Mike's Subs), we believe in Jersey Mike's Mission Statement: Giving...Making a Difference in Someone's Life. We believe in giving your best to your Community, Team Members and our Customers. Jersey Mike's is a growing sub sandwich franchise that...

  • Shift Leader>

    1 month ago

    Buffalo, United States Brueggers Bagels Full time

    Bruegger's Bagels - 4498 Main Street [Shift Manager] As a Shift Leader at Bruegger's Bagels, you'll: Work directly with the General Managers; Train and lead Team Members to understand the goals and expectations; Achieve daily sales goals; Maintain and promote a consistent and superior guest experience...Hiring Immediately >>

  • Shift Leader>

    2 months ago

    Buffalo, United States Brueggers Bagels Full time

    Bruegger's Bagels - 100 Plaza Drive [Shift Manager] As a Shift Leader at Bruegger's Bagels, you'll: Work directly with the General Managers; Train and lead Team Members to understand the goals and expectations; Achieve daily sales goals; Maintain and promote a consistent and superior guest experience...Hiring Immediately >>

  • Shift Leader>

    1 week ago

    Buffalo, United States Brueggers Bagels Full time

    Bruegger's Bagels - 100 Plaza Drive [Shift Manager] As a Shift Leader at Bruegger's Bagels, you'll: Work directly with the General Managers; Train and lead Team Members to understand the goals and expectations; Achieve daily sales goals; Maintain and promote a consistent and superior guest experience...Hiring Immediately >>

  • Shift Leader>

    1 month ago

    Buffalo, United States Caribou Coffee Full time

    Caribou Coffee - 701 3rd Ave NE [Shift Manager] As a Shift Leader at Caribou Caffee, you'll: Work directly with the General Managers; Train and lead Team Members to understand the goals and expectations; Achieve daily sales goals; Maintain and promote a consistent and superior guest experience...Hiring Immediately >>

  • Shift Leader

    2 weeks ago

    Buffalo, United States JM Tonawanda NY Full time

    Job DescriptionJob DescriptionCrew Member/Shift Leader At JM Tonawanda LLC (dba Jersey Mike's Subs), we believe in Jersey Mike's Mission Statement: Giving...Making a Difference in Someone's Life. We believe in giving your best to your Community, Team Members and our Customers. Jersey Mike's is a growing sub sandwich franchise that offers a...

  • Shift Leader

    6 days ago

    Buffalo, United States JM Tonawanda NY Full time

    Job DescriptionJob DescriptionCrew Member/Shift Leader At JM Tonawanda LLC (dba Jersey Mike's Subs), we believe in Jersey Mike's Mission Statement: Giving...Making a Difference in Someone's Life. We believe in giving your best to your Community, Team Members and our Customers. Jersey Mike's is a growing sub sandwich franchise that offers a...

  • Shift Leader

    3 weeks ago

    Buffalo, United States Insomnia Cookies Full time

    As a Shift Leader at our Buffalo store located at 1300 Sweet Home Rd, Amherst, NY 14228, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking,...

  • Shift Leader

    1 week ago

    Buffalo, United States Insomnia Cookies Full time

    As a Shift Leader at our Buffalo store located at 1300 Sweet Home Rd, Amherst, NY 14228, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking,...

  • Shift Leader

    3 weeks ago

    Buffalo, United States Coffee And Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Shift Leader

    3 weeks ago

    Buffalo, United States Coffee And Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of ! This is our purpose. Our team brings this to life by focusing on what’s really important around here – ! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the...

  • Shift Leader

    1 week ago

    Buffalo, United States Coffee And Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of ! This is our purpose. Our team brings this to life by focusing on what’s really important around here – ! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the...

  • Shift Leader

    1 week ago

    Buffalo, United States Coffee And Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Shift Leader

    3 weeks ago

    Buffalo, New York, United States Coffee and Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Shift Leader

    1 week ago

    Buffalo, New York, United States Coffee and Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Shift Leader

    3 weeks ago

    Buffalo, United States Taco Bell Full time

    Shift Leader Buffalo, MO " You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." You support the Restaurant General Manager (RGM) by...

  • Shift Leader

    2 weeks ago

    Buffalo, United States Coffee and Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Shift Leader

    1 week ago

    Buffalo, United States Coffee and Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Shift Leader

    3 weeks ago

    Buffalo, United States Perkins Restaurants Full time

    At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a...