Residential Team Leader

1 month ago

Buffalo, United States Child & Family Services of Erie County Full time
Job DescriptionJob Description

The Residential Team Leader position functions in a leadership capacity as a member of an interdisciplinary team and acts as a partner with the other program staff to develop and ensure individual treatment plans and services are delivered as outlined. Additional responsibilities include daily programming and general upkeep of the unit.

Major Responsibilities/Activities:

  • Shows respect and courtesy in all interactions and communication internal and external to the agency
  • Will follow all agency policies and procedures; will ensure that all staff are following all agency and department policies and procedures
  • Demonstrates knowledge and support for the agency mission, values and philosophy
  • Demonstrates problem solving and conflict resolution skills in both organizational and interpersonal matters
  • Participates and contributes to program Quality Improvement process
  • Demonstrates good organizational skills
  • Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions
  • Maintains and submits all of the required documents and complies with all aspects of the Vehicle Safety and Usage Policy
  • Will teach and coach staff on how to develop the youth’s coping and independent living skills
  • Will provide support to the families that we serve by teaching and enhancing their skills on how to support challenging behaviors. This support will take place in the family’s home
  • Instructs and monitors to ensure that the daily routine, structure and therapeutic programming is maintained and all related standards are met
  • Demonstrates excellent Collaborative and Proactive Solutions and Therapeutic Crisis Intervention Skills
  • Role models professional behavior in all interactions with Child Care Therapy Aides, management, families and outside professionals
  • Assists in training new child care therapy aides and will assist in scheduling staff for needed trainings to remain compliant in order to maintain employment
  • Will be a certified train the trainer for the Residential Department
  • Delegates and follows up on tasks to maintain good group functioning
  • Ensures that incident reports, individual logs, communication logs, and service plan review assessments are completed in a timely manner and filed
  • Assumes the position of the Residential Supervisor when the Supervisor not present

Minimum Qualifications:

  • BA/BS in Human Service, Associates degree in Child Care Work or Human Service, or equivalent preferred
  • Valid NYS Driver's License
  • Previous Child Care Therapy Aide experience; 2 years preferred
  • Demonstrated Leadership experience and able to support challenging behaviors
  • Experience with Microsoft Word, Excel, and Outlook


Competitive Pay Rate of $21 per hour based on a 40 hour work week.

CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.

  • Paid Time Off (PTO)
    –20 PTO Days (25 Days After Five Years of Employment)
    –14 Paid Holidays (includes 2 flex holidays)
    – Bereavement: Four Paid Days
    – Paid Jury Duty
  • Employer Paid Life Insurance
  • Medical, Two Plan Options
  • Dental, Two Plan Options
  • Vision Insurance
  • Wellness Program and Incentives
  • Health Savings Account (HSA) and Quarterly Employer-Contributions
  • Healthcare Flexible Spending Account (FSA)
  • Dependent Care FSA Retirement
  • Employee Referral Bonus
  • Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
  • 403(b) Right Away and Employer-Contributions After Two Years

CFS Diversity Statement: Within our agency and in the communities that we serve, C&FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until Black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.

Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

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