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Customer Support Representative

2 months ago

Colorado Springs, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Full Time

Salary Range:
$65,000.00 To 80,000.00 Annually

Position Summary

If you pride yourself in your customer service skills, enjoy satisfying customers, managing your own schedule, and you have excellent communication skills, then we want to hear from you This position ensures customer satisfaction in both our parts and service departments.

Benefits

Low Deductible Medical/Dental/Vision
401K and Roth IRA Option Available
401K Match & Profit Share
Life/AD&D
Online Continual Education, including John Deere University
Tuition Reimbursement
Sponsorship with John Deere Technician Program
Paid Time Off
Volunteer Time Off
Asset Investment
4Rivers Employee Discount/ ADP LifeMart Discounts
Customized Career Path

Company Summary

When you join 4Rivers Equipment, you're not just getting a job; you're becoming a part of an award-winning John Deere team With locations spanning from Fort Collins, CO to El Paso, TX, we offer you the chance to grow your career while being part of a fun and team-oriented work environment. Our mission? To improve the lives of our customers, business partners, and employees - because we're more than just colleagues; we're your working partner

Essential Duties

Increase incremental parts sales.

Develop parts and service estimates and quotes as required
Prospect for new customers
Coordinate with Parts Manager regarding customers, promotions, product needs
Maintain Parts On Site Cabinets
Sell defined wear parts and promotional products
Deliver Parts when URGENT

Increase incremental labor sales.

Coordinate with Service Manager regarding service quotes and customer concerns
Sell inspection agreements
Sell maintenance packages
Prospect for new customers
Sell Extended Warranty and SECURE / PowerGard

Build customer loyalty by promoting and representing the 4Rivers organization.

Communicate customer problems via email to the responsible managers for resolution.
Complete JDU CSR Certification path
Complete other training as defined by manager
Develop a customer call schedule for the assigned area of responsibility
Make customer calls as scheduled
Submit call reports in a timely manner
Maintain A and B customer machine lists
Complete A and B customer product support purchasing profiles
Meet product support sales objectives

Additional Qualifications/Responsibilities

Education and Qualifications

High School Diploma or equivalent
Professional appearance and demeanor
Strong industry knowledge / ability to learn the industry quickly
Good communication skills
Energetic, Sociable and Self-Motivated
Assertive with a positive tone
Able to make decisions
Good listener
Strong work ethic