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Customer Service Clerk

2 months ago

Lee's Summit, United States Cosentino Group, Inc. Full time

Customer Service Clerk - Cosentino's Price Chopper #171 251 SW Greenwich Dr Job Category: Cashier Customer Service Requisition Number: DRAFT004339 Posted: August 10, 2024 Employment Type: Part-Time Location: On-site Position Objective To assist customers in their shopping experience by providing the most efficient and courteous customer service possible. This position formally reports to the Office Manager. Status: This is a non-exempt position. Knowledge Essential Knowledge: * A liquor license must be obtained prior to the first day of work (if applicable). * Completion of ongoing training and development as listed on the Cosentino’s Learning Plan. Non-Essential Knowledge: * A high school diploma or equivalent is preferred. Skills Essential Job Functions: * Know and implement the Casentino Customer Service Standards. * Ensure team members have information they need to effectively perform in their roles (i.e., policy or procedure changes, new merchandise information, sale information, etc.). * Be knowledgeable about the products in the department and the store to accurately and courteously answer customer questions. * Able to operate, clean, and maintain all equipment safely and competently. * Meet or exceed productivity standards to produce desired team and individual results. * Ensure the front end is always clean and displays a professional overall appearance for customers. * Efficiently and courteously handle all returns, exchanges, and price adjustments. * Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs. * Quickly and courteously intervene when a cashier requests assistance with a customer transaction. * Act in a cashier role as needed to ensure a friendly, convenient customer experience. * Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team. * Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines, and safety procedures for your department and your store. * Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs. * Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions. * Demonstrates the basic math and reading skills required for the position. Non-Essential Job Functions: * Know and promote ads and specials to increase store sales and profits. * Under Office Manager’s direction, navigate easily within the Kronos system to submit reports and information in a timely manner, and work effectively with the Accounting Team when necessary. * Support your company by completing additional tasks identified by management, assisting other stores or departments as needed, and gaining new skills when necessary. Physical Abilities Essential Abilities: * Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 10 lbs. * Standing and walking for long periods of time on tile, asphalt, concrete, or other hard surfaces. * Occasionally lifting and carrying up to 50 lbs., to a height of 34 inches. * Bending and squatting, at times all the way to floor level. Non-Essential Abilities: * Climbing a ladder, possibly up to 5ft. #J-18808-Ljbffr