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![Aldridge Pite](https://media.trabajo.org/img/noimg.jpg)
Bilingual Collections Supervisor
2 months ago
Bilingual Collections Supervisor - HYBRID or REMOTE
Monday, January 29, 2024
Aldridge Pite Haan is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite Haan is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite Haan is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.
Bilingual Collections Team Lead
The Collections Team Lead assist the Collections Manager with supervision and daily tasks within the collections department
Specific Duties, Activities, and Responsibilities
Daily supervision of the collectors
Handling escalated phone calls
Handling attorney phone calls
Answering account level questions from collectors
Making updates to recurring payments
Greeting customers who come into the office for assistance
Job Requirements
High School diploma or equivalent required
Must be bilingual - Spanish
Experience in a supervisory or training role preferred but not required
At least 6 months experience working for A|P|H
High level of understanding of the FDCPA
Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
Must possess strong written and verbal communications skills.
Must provide excellent customer service to internal and external customers
Identifies and solves issues in a timely manner.
Must be a team player and willing to help others intheir department whenever necessary.
Must be extremely organized and be able to multi-task.
Conscientious with respect to work completion, deadlines, time management and attendance.
Takes initiative in face of obstacles and identifies what needs to be done and takes action.
Demonstrates commitment to Firm’s vision, mission, and core values.
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
Develops professional relationships and builds rapport with others.
Overall good work ethic and willingness to adapt to change.
Aldridge Pite Haan is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Aldridge Pite Haan, LLP, 3525 Piedmont Rd NE, ATLANTA, Georgia, United States of America
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