Strategic Enterprise Account Manager, Enterprise Direct Sales

4 weeks ago

Mills, United States Comcast Full time

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers; assigned portfolio is considered strategic based on revenue billed and monthly revenue. Generate new business within an assigned group of leads and opportunities. Develop and manage overall account strategies for specific named account customers, with a focus on incremental revenue growth opportunities and retention of embedded base services. Reduction of churn and/or write-downs as a result of overall customer relationship management and customer satisfaction. Conduct quarterly business reviews (QRB) with key customers. Deliver annual customer revenue and retention objectives on a consistent basis, to meet and exceed the end to end experience expectations of these enterprise customers.

Job Description

Core Responsibilities

  • Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
  • Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities.
  • Prepare and conduct regular bill reviews with all customers; prepare and conduct quarterly business reviews (QBR) with key customers.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintain excellent knowledge of Company's products/services, pricing practices, and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, Manager Router and other Business Class products, as appropriate.
  • Monitor customer usage and performance of all connected products and services to proactively identify vulnerabilities, opportunities, and discuss with customer to maintain customer satisfaction.
  • Serve as the primary escalation point for any customer issues that arise; proactively coordinate efforts with other internal teams and groups to ensure effective resolution.
  • Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Develop, maintain, and lead cross-functional relationships with support groups including Construction, Project Management, Installation, to ensure all sales move through install and to connect in a timely manner. Escalate any issues and concerns to make sure projects remain on-track. Develop a plan for any projects that are delayed.
  • Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.


Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Strategic Objectives; Customer Relationships; Revenue Growth; Direct Selling; Customer Satisfaction

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

by Jobble

  • Strategic Enterprise Account Manager, Enterprise Direct Sales

    4 weeks ago

    mills, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Strategic Enterprise Account Manager, Enterprise Direct Sales

    4 weeks ago

    Mills, United States Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Strategic Enterprise Account Manager, Enterprise Direct Sales

    4 weeks ago

    Mills, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Strategic Enterprise Account Manager, Enterprise Direct Sales

    4 weeks ago

    Mills, United States Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Strategic Enterprise Account Manager

    4 weeks ago

    Mills, United States Comcast Full time

    Job SummaryComcast is seeking a highly skilled Strategic Enterprise Account Manager to provide strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers. The ideal candidate will have a proven track record of generating new business within an assigned group of leads and opportunities,...

  • Strategic Enterprise Account Manager

    4 weeks ago

    Mills, United States Comcast Full time

    Job SummaryWe are seeking a highly skilled Strategic Enterprise Account Manager to join our team at Comcast. As a key member of our sales team, you will be responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers.Key ResponsibilitiesManage the cultivation,...

  • Strategic Enterprise Account Manager

    3 weeks ago

    Mills, United States Comcast Full time

    Job SummaryAs a Strategic Enterprise Account Manager at Comcast, you will be responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers. Your goal will be to generate new business within an assigned group of leads and opportunities, develop and manage overall...

  • Strategic Enterprise Account Manager

    4 weeks ago

    Mills, United States Comcast Full time

    Job SummaryComcast is seeking a highly skilled Strategic Enterprise Account Manager to join our team. As a key member of our sales organization, you will be responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers.Key ResponsibilitiesDevelop and manage overall...

  • Strategic Enterprise Account Manager, Enterprise Direct Sales PA

    4 weeks ago

    mills, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Strategic Enterprise Account Executive

    1 month ago

    Aston Mills, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Strategic Enterprise Account Manager, Enterprise Direct Sales PA

    4 weeks ago

    Mills, United States Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move...

  • Management Traineeship

    11 hours ago

    Gap Mills, WV, United States Enterprise Holdings Full time

    Management Trainee ProgramJoin Enterprise Holdings as a Management Trainee and embark on a career-advancing journey. Our program is designed to develop your skills and knowledge, providing you with a comprehensive understanding of our business.Key Responsibilities:Assist in the development of new business opportunities and maintain existing...

  • Account Manager

    4 weeks ago

    Owings Mills, Maryland, United States Strategic Factory Full time

    Job SummaryStrategic Factory is seeking a highly motivated and results-driven Account Executive to join our team. As an Account Executive, you will play a key role in driving business growth and expanding our customer base.Key ResponsibilitiesDevelop and execute sales strategies to identify and pursue new business opportunities.Build and maintain strong...

  • Account Manager

    4 weeks ago

    Owings Mills, Maryland, United States Strategic Factory Full time

    Job OverviewStrategic Factory is seeking a highly motivated and results-driven Account Executive to join our team. As a key member of our sales team, you will be responsible for generating new business opportunities and growing existing customer relationships.Key ResponsibilitiesDevelop and execute sales strategies to identify and pursue new business...

  • Account Manager

    4 weeks ago

    Owings Mills, Maryland, United States Strategic Factory Full time

    Job OverviewStrategic Factory is seeking a highly motivated and results-driven Account Executive to join our team. As a key member of our sales team, you will be responsible for generating new business opportunities and growing existing customer relationships.Key ResponsibilitiesDevelop and execute lead generation strategies to identify new business...

  • Splunk Enterprise Administrator

    3 weeks ago

    Owings Mills, Maryland, United States BGSF Full time

    About the RoleWe are seeking a highly skilled Splunk Administrator to join our team at BGSF. As a key member of our IT department, you will be responsible for the day-to-day management and maintenance of our Splunk Enterprise and Cloud environments.Key ResponsibilitiesSupport the onboarding and maintenance of logs from various sources, including Windows,...

  • Account Manager

    4 weeks ago

    Owings Mills, Maryland, United States Strategic Factory Full time

    Job OpportunityWe are seeking a highly motivated and results-driven Account Executive to join our team at Strategic Factory. As an Account Executive, you will play a key role in introducing our customers to new opportunities and expanding their breadth of offerings.Your primary responsibilities will include:Generating leads and identifying higher-value...

  • Associate Territory Account Manager

    4 weeks ago

    Owings Mills, United States Rand Worldwide Full time

    Company Description With nearly 50 years of IT/SaaS (*software as a service) related expertise, we continue to be both a pioneer and the gold standard through our continual advancements in technology, services and support offerings to our customer base of manufacturers, product designers, architects, engineers and construction related companies. IMAGINiT...

  • Associate Territory Account Manager

    4 weeks ago

    Owings Mills, United States Rand Worldwide Full time

    Company Description With nearly 50 years of IT/SaaS (*software as a service) related expertise, we continue to be both a pioneer and the gold standard through our continual advancements in technology, services and support offerings to our customer base of manufacturers, product designers, architects, engineers and construction related companies. IMAGINiT...

  • Splunk Enterprise Security Engineer

    4 weeks ago

    Owings Mills, Maryland, United States Kinzo Staffing Full time

    Job Title: Splunk Content DeveloperJob Summary:Kinzo Staffing is seeking a highly skilled Splunk Content Developer to join our team. As a Splunk Content Developer, you will be responsible for developing custom detection content, identifying threat activity, and optimizing data flow using aggregation and filters. You will also provide overall engineering and...