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Client Success Partner

2 months ago

Long Island City, United States GlobalData PLC Full time

GlobalData is one of the world’s largest data and insight solution providers in the world. We work globally across 4,000 companies across sixteen primary industries including; healthcare, consumer, technology, financial services and construction. At GlobalData we decode uncertainties and cut through noise to provide timely and actionable solutions to our clients through unique data and expert analysis.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications. The essence of the customer success team is to lead a culture and organisational capability around listening to our customers and acting proactively to anticipate needs to directly impact growth and long-term revenue.

Are you motivated to help our clients understand what’s going to happen in the future within their business? Are you interested in working in a fast-paced, innovative environment? Do you strive for exceptional customer service? If so, we want to make you part of GlobalData’s success story.

As a member of our North American team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of America’s top businesses every day. The Customer Success Executive role is focused on service delivery, ensuring that clients use and receive value from their subscription.

How you will make an impact:

- Proactively build relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.

- Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way.

- Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement.

- Partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.

- Ensure data integrity by updating records in our CRM system.

- Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success.

Job requirements:

- Bachelor's degree AND 2-4 years’ work experience in an account management/service role

- Healthcare education or work experience preferred

- Goal orientated with a positive attitude towards KPIs and targets

- Demonstrated intellectual curiosity

- Looks to learn from others and works well independently and within a team

- Excellent oral and written communication skills

- Demonstrated ability to meet deadlines and have excellent attention to detail

- Well defined prioritisation and organisational skills

- Salesforce and Microsoft Office experience preferred

Benefits:

- High growth, ambitious environment that offers unlimited opportunities for success

- Tailored training and development plans, including LinkedIn Learning and ongoing Learning and Development opportunities

- Generous PTO policy

- Hybrid working model

- Health, Dental and Vision insurance

- Pet Insurance

- Company sponsored Life insurance, AD&D, STD, and LTD

- Maternity and Paternity leave

- 401k Match

- Corporate gym rates

- Employee Assistance Program offering free confidential support on a range of issues such as work, wellbeing, money, health, and legal advice

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

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