Client Service Representative

1 month ago

Charlottesville, United States Innovetive Petcare Full time
Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Charlottesville, Virginia

Compensation: $17.00 - $20.00 / hour

Description

Join our team as the welcoming face of our practice As a CSR, you'll be providing top-tier service to our clients and their pets. Responsibilities include greeting clients, managing patient records, answering inquiries, processing payments, and ensuring clear, compassionate communication.

The role of the Customer Service Representative (CSR) is to provide the highest level of customer service and care. This is done by answering phones, answering client questions, pulling patient charts, checking clients in and out, and accepting payments. A CSR will always maintain a professional appearance and behave in a professional manner, speak clearly and slowly for clients to understand, and relay reliable information to clients as directed by the veterinarian and/or veterinary technicians. If any problems arise, the receptionist should report them to the practice manager immediately.

If you're ready to make an impact and support our team in delivering excellent care, we'd love to hear from you

Some of the responsibilities you will own in this role:
  • Can provide patience, empathy, and compassion for clients and patients.
  • Can communicate well with team members and clients in a professional, respectful manner.
  • Can provide exceptional service to every client by identifying their needs and wants.
  • Can answer phones efficiently with a positive tone of voice.
  • Effective verbal and listening communications skills
  • Attention to detail and high level of accuracy
  • Able to perform several tasks concurrently with ease and professionalism.
  • Effective organizational skills
  • Effective written communications skills
  • Analytical and problem-solving skills
  • Computer skills including spreadsheet and word processing programs
  • Ability to maintain a high level of accuracy in preparing and entering information.
  • Stress and time management skills
  • Understands the importance of a clean and orderly facility;
    • keeps reception area (all client and employee areas, public restroom, foyer) and outside client walkways clean, organized, and litter-free.
  • Maintain positive, cooperative relationships with other employees.
  • Can prepare client transactions, accept payment, and/or explain payment policy to clients in accordance with hospital financial policies.
  • Can explain necessary follow-up and homecare instructions.
  • Can effectively utilize the practice management software in accordance with hospital standards.
  • Familiar with veterinary medical terminology and knowledgeable about hospital procedures, policies, and services.
  • Performs other duties as assigned.
Preferred Qualifications

EDUCATION AND LICENSURE REQUIREMENTS
  • High school Diploma or Equivalent
  • Previous on-the-job training is desirable, but not required.
EXPERIENCE REQUIREMENTS
  • Previous experience working in a veterinary clinic or animal care setting preferred.
PERSONAL REQUIREMENTS
  • Minimum of 18 years of age.
  • Genuinely enjoys working with people and animals.
  • Possess initiative, follow through and a "can do" attitude.
  • Can remain calm and efficient during a crisis.
  • Well-spoken (able to read, write, speak, and understand English well) and approaches his/her job duties in a mature nature.
  • Ability to convey information effectively and correctly.
Physical Effort:
  • Work requires lifting, carrying, sitting and standing for extended periods of time.
  • Must be able to lift up to 40lbs unassisted.
  • May be exposed to unpleasant odors, noises, and animal waste.
Benefits
  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development

  • Client Service Representative

    1 month ago

    Charlottesville, United States VetEvolve VA LLC Full time

    Job Type Full-time Description Hollymead Veterinary Hospital is a general practice and urgent care hospital located in Charlottesville, VA. We are seeking a part-time or full-time Client Service Representative to join our team. The Client Service Representative (CSR) is a vital member of our team, being the first point of contact for our clients and...

  • Customer Service Representative

    5 months ago

    Charlottesville, United States vacle Full time

    We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers' queries and resolve them as soon as possible. Your...

  • Laboratory Client Services Professional

    3 weeks ago

    Charlottesville, Virginia, United States Commonwealth of Virginia Full time

    Company Overview:The Commonwealth of Virginia's UVA Medical Laboratories seek a skilled Laboratory Client Services Representative to provide exceptional customer service and laboratory-related communication.Salary:$17.31 - $26.83 per hour, offering a competitive compensation package for the right candidate.Job Description:Communicate patient results clearly,...

  • Laboratory Client Services Representative

    7 months ago

    Charlottesville, United States Commonwealth of Virginia Full time

    2nd Shift. Provides customer service and laboratory-related communication regarding specimen submission and reporting of results to healthcare providers that use the UVA Medical Laboratories. Communicates patient results clearly accurately and effectively to laboratory clients. Serves as a resource to clients regarding test requirementsspecimen...

  • Customer Service Representative

    3 weeks ago

    Charlottesville, Virginia, United States JAUNT, Inc. Full time

    Job Description:We are seeking a highly skilled Customer Service Representative to join our team at JAUNT, Inc.The ideal candidate will have excellent communication skills, be flexible, and possess the ability to work well both independently and cooperatively with others.Salary: $45,000 - $60,000 per year, depending on experience.Job Responsibilities:Accept...

  • Client Services Associate

    2 months ago

    Charlottesville, United States TalentWealth Full time

    TalentWealth Recruiting, a boutique recruiting firm focusing on financial services positions, is assisting an independent financial advisory practice in Charlottesville, VA in hiring a Financial Advisor Assistant. Job Overview The Client Services Associate provides exceptional client service and support to our team of financial advisors and staff. This...

  • Client Services Associate

    1 month ago

    charlottesville, United States TalentWealth Full time

    TalentWealth Recruiting, a boutique recruiting firm focusing on financial services positions, is assisting an independent financial advisory practice in Charlottesville, VA in hiring a Financial Advisor Assistant.Job Overview The Client Services Associate provides exceptional client service and support to our team of financial advisors and staff. This person...

  • Client Services Associate

    4 months ago

    Charlottesville, United States TalentWealth Full time

    TalentWealth Recruiting, a boutique recruiting firm focusing on financial services positions, is assisting an independent financial advisory practice in Charlottesville, VA in hiring a Financial Advisor Assistant.Job Overview The Client Services Associate provides exceptional client service and support to our team of financial advisors and staff. This person...

  • Client Services Associate

    2 months ago

    Charlottesville, United States TalentWealth Full time

    TalentWealth Recruiting, a boutique recruiting firm focusing on financial services positions, is assisting an independent financial advisory practice in Charlottesville, VA in hiring a Financial Advisor Assistant.Job Overview The Client Services Associate provides exceptional client service and support to our team of financial advisors and staff. This person...

  • Client Services Associate

    2 months ago

    charlottesville, United States TalentWealth Full time

    TalentWealth Recruiting, a boutique recruiting firm focusing on financial services positions, is assisting an independent financial advisory practice in Charlottesville, VA in hiring a Financial Advisor Assistant.Job Overview The Client Services Associate provides exceptional client service and support to our team of financial advisors and staff. This person...

  • Client Service Coordinator

    6 months ago

    Charlottesville, United States CareerBuilder Full time

    SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...

  • Laboratory Client Services Rep

    2 months ago

    Charlottesville, United States University of Virginia Health System Full time

    Provides customer service and laboratory–related communication regarding specimen submission and reporting of results to healthcare providers that use the UVA Medical Laboratories. Communicates patient results clearly accurately and effectively to laboratory clients.Serves as a resource to clients regarding test requirements specimen submission and other...

  • Customer Service Representative

    3 days ago

    Charlottesville, Virginia, United States Which Wich Superior Sandwiches Full time

    **About the Role:We are seeking a skilled Customer Service Representative to join our team at Which Wich Superior Sandwiches. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences and ensuring seamless transactions.**Key Responsibilities:Taking orders from customers and processing payments accurately and...

  • Customer Service Representative

    3 days ago

    Charlottesville, Virginia, United States Domino's Pizza LLC Full time

    Join our teamWe are seeking a Customer Service Representative to deliver exceptional customer experiences at Domino's. This role involves:Providing positive and engaging interactions with customersTaking orders using our technology-enabled Point of Sales SystemMaintaining a clean, organized, and welcoming store environmentEnsuring accurate order...

  • Customer Service Representative

    4 days ago

    Charlottesville, Virginia, United States Costco Full time

    **Job Summary:**We are seeking an experienced Customer Service Representative to join our team at Costco Wholesale Corp. in [Location]. As a key member of our customer service team, you will be responsible for resolving customer complaints, answering questions, and providing solutions to meet their needs.**Key Responsibilities:Pack member orders into boxes...

  • Customer Service Representative

    7 days ago

    Charlottesville, Virginia, United States Sunglass Hut Full time

    Job DescriptionWe're seeking a highly motivated and customer-focused individual to join our sales team as a Customer Service Representative. In this role, you'll be responsible for delivering exceptional customer experiences, achieving sales targets, and contributing to a positive and inclusive team culture.Your key responsibilities will include:Providing...

  • Club Customer Service Representative

    2 weeks ago

    Charlottesville, Virginia, United States Sam's Club Full time

    We are seeking a friendly and outgoing individual to join our team as a Club Customer Service Representative. In this role, you will play a vital part in providing exceptional customer service to our members, ensuring they have a positive experience every time they visit the club.As a representative of Sam's Club, you will be responsible for operating a...

  • Float Sales

    3 weeks ago

    Charlottesville, United States First Citizens Bancshares, Inc. Full time

    Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer a Sales, Teller, Representative, Customer Service, Float, Service, Retail

  • Customer Service Representative

    2 weeks ago

    Charlottesville, Virginia, United States FAS MART Full time

    About This Job:We are looking for a skilled Customer Service Representative to join our Fas Mart team. As a key member of our store staff, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.The Ideal Candidate:Has a strong commitment to customer satisfaction and...

  • Customer Service Representative

    6 days ago

    Charlottesville, Virginia, United States FAS MART Full time

    Overview of FAS MARTFAS MART is a dynamic retail organization seeking passionate individuals to join its nighttime crew as Customer Service Representatives. We are dedicated to providing exceptional service to our customers while fostering a fun and friendly work environment.Key ResponsibilitiesCash Handling Expertise: Our ideal candidate will master the art...