National Field Service Engineer, Automation

1 month ago

Austin, United States Danaher Corporation Full time
Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The National Hardware Specialist for Beckman Coulter Diagnostics is responsible for leading on-site implementation of complex automation systems. The Hardware Specialist works closely with many cross functional teams including Technical Support, Field Service, Sales, Project Management and Professional Development. The Hardware Specialist also provides national level escalation support by diagnosing, troubleshooting, and repairing complex electro/mechanical equipment, networked computer systems, and complex software. This role repairs and updates products in the field, reporting service issues to technical support level.

This position is part of the National Service Support Team covering the United States and will be fully remote; however the position requires location in the Central United States within one hour of a major metropolitan airport. This role requires at least 80% travel, with much of the travel by plane. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the National Automation team and report to the Automation NSS Supervisor/Manager responsible for implementation of complex automation systems. If you thrive in a dynamic, fast-paced, cross-functional team environment committed to delighting customers with high quality execution in a customer facing role and want to work to build a world-class diagnostic service organization-read on.

In this role you will have the opportunity to:
  • Exercise judgment, based on previous experience, practices and precedents, to identify and solve unique and complex problems with laboratory automation systems.
  • Support product and revenue growth through high quality execution of implementation processes with varying degrees of complexity.
  • Provide technical troubleshooting, both on-site and via remote phone support, to experienced field service engineers.
  • Work with limited supervision within established procedures and practices in collaboration with teammates and the installation team to build productive partnerships.
  • Utilize mentoring and training abilities to transfer vital knowledge and technical skills to internal and external customers.
The Essential Requirements for a National Hardware Specialist:
  • Bachelor's Degree in Engineering or related discipline with 3+ years relevant industry or military experience; or Associate's Degree with 5+ years relevant industry or military experience
  • Experience must include complex electro-mechanical troubleshooting and repair.
  • Highly flexible and willing to travel domestically at least 80% of the time (based on the need of the position) at times on short notice (1 day), working from a home-based office located within one hour of a major metropolitan airport.
It would be a plus if you also possess previous experience in:
  • Proven ability in customer facing interpersonal written and verbal communication and facilitation skills.
  • Strong computer skills (MS Office) knowledge and network/LIS communication and troubleshooting skills.
  • Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements.


At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

This job is also eligible for bonus/incentive pay and OT.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

#LI-AP1

#LI-Remote

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [redacted] to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.

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