Director, Crisis Communications and Reputation Management
1 month ago
Stand Together is a dynamic and mission-driven organization committed to driving positive social change and empowering individuals to overcome barriers. Join our team and be part of a collaborative community that values innovation, personal responsibility, and the power of bottom-up solutions. Together, we will create a society that fosters opportunity, dignity, and well-being for all.
As the Director of Crisis Communications and Reputation Management at Stand Together, you will be responsible for crafting and executing crisis communication strategies that align with our principles. In this role, you will work with leaders from Stand Together and partner organizations to proactively assess long and short-term risks while developing preemptive measures, tools and resources designed to mitigate reputational impact for the Stand Together community. As a key member of the Marketing and Communications team, you will support key reputation milestones and announcements.
Your Responsibilities Include
Enhance Crisis Communications Capability:
Drive the development of robust tools and resources for crisis communications, including statement libraries, media engagement materials, talking points, and escalation procedures, to empower stakeholders in effectively navigating and responding to crises and challenging issues. Continuously refine frameworks based on lessons learned and best practices.
Implement Crisis CommunicationsPlans:
Collaborate with key stakeholders to develop comprehensive crisis communication plans. Anticipate potential crises, identify vulnerabilities, and develop proactive strategies to mitigate risks internally and externally.
Lead Crisis Response Efforts:
Act as the primary point of contact for all crisis communications engagement. Lead response efforts during community-impacting incidents or crises, providing clear direction and guidance to ensure timely and effective communication with key stakeholders and audiences. Own after-action reporting inclusive of measurement to determine effectiveness of response.
Media Relations:
Monitor media coverage and share with relevant stakeholders, identifying opportunities to engage or correct the record. Build and maintain relationships with reporters to shape the narrative and manage media inquiries effectively. Serve as spokesperson and/or media contact for the Stand Together community on challenging issues, clearly communicating our position and principles to the media.
Collaborate with Cross-Functional Teams:
Work closely with legal, finance, human resources, business units, and priority initiative teams on potential engagement and ensure alignment to organizational priorities.
Knowledge and Skills You Bring to the Organization
Minimum of 10 years of experience in crisis communications, with a proven track record of successfully managing high-profile crises.
Exceptional written and verbal communication skills, with the ability to craft clear and compelling messages within tight timelines.
Deep understanding of media relations and social media dynamics with established reporter relationships across national and political outlets.
Keen strategic thinker with the ability to anticipate risks and develop or adapt proactive communication strategies in a constantly changing environment.
Experience working in highly matrixed organizations.
Willingness and ability to monitor and activate responses based on the 24/7 news and social cycle. This role will require timely engagement as needed to protect the reputation of the community.
Demonstrated commitment to upholding ethical standards and promoting organizational values.
Discretion with highly confidential information.
What We Offer
A meaningful career where your work will improve the lives of millions of Americans - especially the least fortunate
A vision-driven community of over 1,000 employees across the country who are dedicated to improving the lives of others
Competitive salaries and bonuses. Our salary and bonus strategies are aligned to the value you create, not a standardized bell curve
Generous 401K match - 6% match with immediate vesting
Competitive health and wellness benefits
Our flexible time-off policy allows all employees to take leave as needed
A purchasing credit card to use for business expenses
Mileage reimbursement for business travel separate from your commute
Commuter assistance plans to offset the cost of commuting into our headquarters (on-site parking or metro)
Opportunities for professional development and mentorship that can strengthen your effectiveness through Principle Based Management and other industry specific programs
Stand Together helps social entrepreneurs supercharge their efforts to help people improve their lives. We connect them with passionate partners and the resources necessary to make a greater difference. Through our philanthropic community, we tackle some of the nation's biggest challenges so that every person has the opportunity to realize their extraordinary potential. Stand Together partners with people from diverse perspectives and backgrounds-including people in education, business, community non-profits, and public policy-to accomplish more together than any of us could on our own.
Our Values
Working at Stand Together is different from many other organizations. We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
We believe that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. That's why we're proud to be an equal opportunity employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity. We welcome all qualified applicants regardless of color,race, religion, religious creed, sex, gender or gender identity, gender expression, sexual orientation, national origin, citizenship, ethnicity, ancestry, age, physical disability, mental disability, medical condition, pregnancy (including medical needs which may arise from pregnancy, childbirth, or related medical conditions), military and veteran status, genetic information, marital or familial status, political affiliation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
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