Bilingual Call Center Customer Service Representative
3 weeks ago
Bilingual Call Center Customer Service Representative Job Description The Customer Service Representative handles inbound and outbound customer calls, emails, and other communications from customers, providing world class customer service. A successful candidate can work in a fast?paced environment while multitasking and demonstrating flexibility to solve customer requests. The employee will perform specifically assigned tasks daily and will take responsibility to ensure all tasks are done accurately and in a timely manner. Hours of this position are 9 a.m. 6 p.m., Monday?Friday. Duties & Responsibilities Understand what it means to deliver an exceptional customer experience. Handle customer inquiries from multiple contact types, including inbound and outbound phone calls, email, and chat. Research, enter, and update required information using available resources. Manage and resolve customer complaints, identify and escale priority issues. De?escalate customer complaints and offer alternative solutions. Provide customers with accurate product and service information, following up when needed. May manage a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales reps and their customers, taking responsibility for their assigned account orders to ensure excellent customer service. Interact professionally with other departments and outside organizations to ensure customers needs are met. Perform other duties as assigned. Qualifications High School Diploma required; degree preferred. Bilingual (Spanish and English). Strong customer?service background, including one or more of the following: 2+ years experience working in a call center environment. 2+ years experience working in a fast?paced in?person customer service or sales position. Experience working with outside sales force and handling key and national accounts. Strong computer skills; understanding of Microsoft Office products (Outlook, Excel, Word). Excellent verbal and written communication skills. Strong organizational skills. Demonstrated success managing sales account relationships. Demonstrated success using available resources to troubleshoot and solve problems. Good attention to detail; must be able to multitask. Great attitude and ability to thrive in a close team environment. Experience in the arborist industry is preferred, not required. Physical Demands Light work involving lifting up to 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Frequent walking, standing, and sitting. Frequent reaching and/or grasping using hands and/or arms. Frequent use of hands requiring dexterity in using the telephone, computer keyboard, or other objects. Visual ability including distance, peripheral, and depth perception. Regularly required to talk and hear. Company Description Vertical Supply Group (VSG) is a manufacturer and supplier of the worlds leading products that keep climbers, industrial athletes, and technical rescue personnel safe and efficient while operating high above the ground. VSGs leading brands and products set a standard of innovation and quality while providing world?class experiences for their retail, distribution, and web?store customers. VSGs offering consists of the most comprehensive assortment of products for arborists, climbers, emergency personnel, technical rescue, and other work?at?height professionals and enthusiasts. #J-18808-Ljbffr
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Greensboro, North Carolina, United States Vertical Supply Group Full timeJob Description*Summary:*The Customer Service Representative handles inbound and outbound customer calls, emails and other communications from customers – providing world class customer service. A successful candidate can work in a fast-paced environment and while multitasking and demonstrating flexibility to solve customer requests. They may perform...
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Bilingual Customer Service Representative
2 weeks ago
Greensboro, United States Vertical Supply Group Full timeSummary The Customer Service Representative handles inbound and outbound customer calls, emails and other communications from customers providing world class customer service. A successful candidate can work in a fast-paced environment and while multitasking and demonstrating flexibility to solve customer requests. They may perform specifically assigned...
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Greensboro, United States Pls Financial Services, Inc. Full timeCustomer Service Representatives (CSRs) are the primary point of contact with our customers. They are the face of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and s Customer Service, Customer Service Representative, Bilingual, Spanish, Representative, Store Manager, Retail
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Greensboro, NC, United States PLS Full timeThis job is located at 1301 East Wendover Avenue, Greensboro, NC 27405PLS® Overview: Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team...
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Customer Service Representative Bilingual Preferred
18 hours ago
Greensboro, NC, United States PLS Full timeThis job is located at 1301 East Wendover Avenue, Greensboro, NC 27405PLS® Overview: Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team...
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Greensboro, NC, United States PLS Full timeThis job is located at 1301 East Wendover Avenue, Greensboro, NC 27405PLS® Overview: Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team...
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Greensboro, NC, United States PLS Full timeThis job is located at 1301 East Wendover Avenue, Greensboro, NC 27405PLS® Overview: Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team...
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Customer Care Representative
6 days ago
Greensboro, NC, United States Greensboro Auto Auction Green Ford Full timeOur Client, Greensboro Auto Auction is the South's leading independent, dealer exclusive auto auction. Greensboro Auto Auction, also known as GAA, is locally owned and operated. Based in Greensboro, North Carolina, GAA is comprised of three facilities on over 260+ acres. We are currently recruiting for a Customer Care Representative. This position offers...
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Greensboro, NC, United States Advanced Personnel Resources Full timeAdvanced Personnel Resources is currently looking for curious and outgoing professionals who are interested in embarking on a new career path. Individuals who display work stability and customer service experience in retail or food services are encouraged to apply! The typical work schedule will be 12:30 pm - 9:00 pm Monday - Friday , with one Saturday...
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Customer Service Technical Support Call Center
2 weeks ago
Greensboro, NC, United States Advanced Personnel Resources Full timeAdvanced Personnel Resources is currently looking for curious and outgoing professionals who are interested in embarking on a new career path. Individuals who display work stability and customer service experience in retail or food services are encouraged to apply! The typical work schedule will be 12:30 pm - 9:00 pm Monday - Friday , with one Saturday...
