Customer Service Technical Support Call Center
2 weeks ago
These positions are entry-level Tier 1 Technical Support opportunities. Selected candidates will provide front-line technical support via phone, chat, or email for issues related to different mechanical and electrical products, including troubleshooting, diagnosis, and case tracking within established performance expectations.
We are looking for candidates who possess excellent verbal and written communication skills, are detail-oriented with a strong work ethic, have a strong technical and mechanical aptitude, and have a passion for helping others solve problems with patience, empathy, and care.
- $15 to $16 (Bilingual candidates must be able to fluently speak, read, and write in both English and either Spanish or Canadian French)
- These are Temp-To-Hire positions with excellent long-term potential
Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit
Job Requirements:
- Strive to become a Subject Matter Expert of clients' products and services, and remain informed and knowledgeable of product and business changes
- Resolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and procedures
- Accurately and efficiently update CRM / databases of all customer inquiries and request of warranty replacements
- Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer's point of view, and handle every call with enthusiasm and pleasantries
- Maintain required performance expectations in quality, availability, call handle time, attendance, promptness
Knowledge, Skills, & Competencies:
- Exemplary Customer Service (Contact Center experience a plus but not required) with ability to communicate with diverse audiences
- Excellent Active Listening skills
- Clear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar)
- Service all customers, especially those agitated, with a pleasant and professional demeanor
- Ability to build trust and rapport with customers and coworkers
- Technical and mechanical aptitude with the ability to understand, troubleshoot and resolve technical issues
- Ability to manage customer information with sensitivity and discretion
- Highly accurate and detail oriented
- Ability to multi-task
- Computer literate and proficient at typing (require 40 wpm / 6,000 kph)
- Excellent attendance and punctuality
- Education - High School Diploma or equivalent
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