Bilingual Customer Service Representative
2 weeks ago
Summary The Customer Service Representative handles inbound and outbound customer calls, emails and other communications from customers providing world class customer service. A successful candidate can work in a fast-paced environment and while multitasking and demonstrating flexibility to solve customer requests. They may perform specifically assigned tasks daily and will take responsibility to ensure all tasks are done in an accurate and timely manner. Hours of this position will be 9 am 6 pm Monday-Friday. Duties & Responsibilities First and foremost, understand what it means to deliver an exceptional customer experience. Handles customer inquiries from multiple contact types including in- & outbound phone calls, email, and chat. Research, enters, and updates required information using available resources. Manages and resolves customer complaints, identifies and escalates priority issues. De-escalates customer complaints and offers alternative solutions. Provides customers with accurate product and service information, follows up when needed. May manage a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales rep and their customers. Takes responsibility for their assigned account orders ensuring excellent customer service. Professionally interacting with other departments and outside organizations to ensure customers needs are met. Other duties as assigned. Qualifications High School Diploma Required. Degree preferred Bilingual (Spanish and English) Strong Customer Service related background, including one or a combination of the following: 2+ years experience working in a call center environment 2+ years experience working in fast paced in person customer service or sales position Experience working with outside sales force and handling key and national accounts Strong computer skills, understanding of Microsoft Office products: Outlook, Excel & Word Excellent communication skills, both verbal and written Strong organizational skills Demonstrated success managing sales account relationships Demonstrated success at using available resources to troubleshoot and problem solve Good attention to detail MUST be able to multi-task Great attitude & ability to thrive in a close team environment Experience in the arborist industry is preferred, not required Physical Demands Light Work involves lifting up to 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Frequent walking, standing, and sitting. Frequent reaching and/or grasping using hands and/or arms. Frequent use of hands requiring dexterity in using the telephone, computer keyboard, or other objects. Visual ability including distance, peripheral and depth perception. Regularly required to talk and hear. #J-18808-Ljbffr
-
Greensboro, United States Pls Financial Services, Inc. Full timeCustomer Service Representatives (CSRs) are the primary point of contact with our customers. They are the face of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and s Customer Service, Customer Service Representative, Bilingual, Spanish, Representative, Store Manager, Retail
-
Greensboro, United States Vertical Supply Group Full timeBilingual Call Center Customer Service Representative Job Description The Customer Service Representative handles inbound and outbound customer calls, emails, and other communications from customers, providing world class customer service. A successful candidate can work in a fast?paced environment while multitasking and demonstrating flexibility to solve...
-
Greensboro, NC, United States PLS Full timeThis job is located at 1301 East Wendover Avenue, Greensboro, NC 27405PLS® Overview: Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team...
-
Customer Service Representative Bilingual Preferred
12 hours ago
Greensboro, NC, United States PLS Full timeThis job is located at 1301 East Wendover Avenue, Greensboro, NC 27405PLS® Overview: Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team...
-
Greensboro, NC, United States PLS Full timeThis job is located at 1301 East Wendover Avenue, Greensboro, NC 27405PLS® Overview: Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team...
-
Greensboro, NC, United States PLS Full timeThis job is located at 1301 East Wendover Avenue, Greensboro, NC 27405PLS® Overview: Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team...
-
Greensboro, North Carolina, United States Vertical Supply Group Full timeJob Description*Summary:*The Customer Service Representative handles inbound and outbound customer calls, emails and other communications from customers – providing world class customer service. A successful candidate can work in a fast-paced environment and while multitasking and demonstrating flexibility to solve customer requests. They may perform...
-
Greensboro, United States PLS Financial Services Full time1301 East Wendover Avenue, Greensboro, NC This job is located at 1301 East Wendover Avenue, Greensboro, NC 27405 Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The P comes first, because our customers are at the center of everything we do, and we recognize that its our...
-
Greensboro, United States PLS Financial Services Full time3930 W Gate City, Greensboro, NC This job is located at 3930 W Gate City, Greensboro, NC 27407 Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The P comes first, because our customers are at the center of everything we do, and we recognize that its our exceptional team...
-
Bilingual Customer Care Specialist
3 weeks ago
Greensboro, United States Vertical Supply Group Full timeA leading company in customer service is seeking a Customer Service Representative in Greensboro, NC. The ideal candidate should possess strong customer service skills, be bilingual in Spanish and English, and be adaptable in a fast-paced environment. Responsibilities include managing customer inquiries, ensuring thorough communication, and providing...
