Temp, Customer Service Representative
3 weeks ago
Johnson City, 2304 Silverdale Drive, Johnson City, Tennessee, United States of America Req #355 Thursday, July 25, 2024 Overview LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions. The Temp-Customer Service Representative is responsible for establishing and maintaining relationships with clinical investigator sites, contract research organizations, pharmaceutical sponsors, and laboratories. The Customer Service Representative will be the first point of contact for routing client support. The temp-Customer Service Representative must remain professional when communicating with clinicians, site monitors, or any other client. Essential Duties and Other Responsibilities: Stay current on SOPs relevant to job duties Answering and making phone calls to clinical sites, testing laboratories, etc. Investigate/answer the question or direct them to the appropriate department Answering and following up with voicemails Work different queues within LabConnect’s clinical trials management software: Criticals/Cancellations, Overdue/Pending list, Double data entry/referee queue, Smartsheet requests, ARUP eExcepts, Manual Sample Tracking List (STL) log Answer internal and external email requests in a timely manner Generate and close queries, contact appropriate parties when queries are resolved Remote registration of requisitions Training new employees Problem resolution and investigation, open and close quality events when requested Other duties as designated Education/Experience Required: High school diploma or general education degree (GED); prefer related experience and/or training; Must possess excellent organizational and interpersonal skills and be highly adaptive. Must be able to multitask and work well within a team. Microsoft Office applications including MS Word, Excel, and PowerPoint. Must be willing and able to learn new software programs as required for the position. #J-18808-Ljbffr
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Customer Service Representative
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Oklahoma City, United States Customer Labs Full timeDexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative, National Accounts at our distribution...
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Customer Service Representative
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Johnson City, United States American Telephone and Telegraph Company Full timeEnhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...
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Storage Customer Service Representative
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