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Customer Service Agent
4 months ago
**Customer Service Agent**
**Location:** Austin, TX, US, 78729 At NRG, were bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at . Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.
Key Roles and Responsibilities:
* The ideal candidate will be answering phones and helping to schedule customers or assist them with other inquiries.
* Provides customer services relating to sales, sales promotions, installations and communications.
* You will be on the phone directly with customers and prospects a minimum of 15-20% of your day(s).
* Take incoming and make outbound calls, process credit cards, offer service plans, schedule appointments, process refunds.
* Data entry including: Utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
* Outbound customer phone calls in limited situations. This will typically be following up on permits and inspections but can be related to rescheduling services for customers.
* Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
* Develops organization-wide initiatives to proactively inform and educate customers.
* Develops improvement plans in response to customer surveys.
Requirements:
* 3-5 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers.
* Excellent written communication, as you will be corresponding with Customers.
* Working knowledge of technology systems, especially Microsoft Windows operating system Office (Word, Excel, Outlook).
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at )
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Human Resources
