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Patient Service Representative Float
2 months ago
Job Title: Patient Service Representative I - Float
Reports To: Health Center Administrator
Job Summary: Assists Patients, Lead Patient Service Representative, and the Health Center Management (HCM) team in the performance of a broad range of administrative duties.
Qualifications and Requirements:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified at any time based on business needs.
Essential Job Duties:
Clinical Administrative Duties.
Provides PSR coverage needed, at any location, on short notice.
Schedules and confirms patient appointments.
Provides and facilitates the completion of necessary patient forms.
Verifies medical or dental insurance coverage and eligibility.
Assists patients with presumptive applications for Sliding Fee Discount Program.
Verifies patient demographic information.
Informs patients of account balances and takes payments over the counter.
Answers telephone calls. Responds to caller questions as able and/or transfers calls to appropriate party.
Takes and documents messages as appropriate.
Deciphers the correct amount to charge self-pay, prompt pay or sliding fee discount program for patients.
Greets, interacts with, and assists patients and staff in a professional manner.
Checks in patients on location.
Performs records scanning and other lead duties if hired at a center with no lead PSR. Will be designated by HCA.
Works assigned weekends as required.
Cleans lobby, restrooms and other patient areas with proper cleaning supplies while using proper Personal Protective Equipment (PPE).
Follows current CDC guidance in accordance to CCHCI directives for screening all patients and visitors upon entry as necessary.
Uses and educates patients and visitors on the proper Personal Protective Equipment (PPE) as required.
Additional Dental Administrative Duties.
Places all necessary recall plans for patients.
Calls patients from recall plan reports and schedules patients' appointments according to recall.
Verifies patient treatment plans, patient instructions, and summary reports.
Verifies dental deductible.
Together with the patient, provider and/ or other members of the dental care team assists with estimates for treatment plans for the patient and reviews with patients.
Additional Administrative Duties if Assigned to Mobile Dental Units.
Ensures accuracy of provider schedules.
Verifies chart guard access and prints documents as needed.
Posts payments and facilitates bank deposits.
Runs encounter co-pay report as requested.
Runs and acts on reports as requested.
Maintains cleanliness of the mobile dental units, discards trash.
Required Minimum Qualifications - Education, Experience, Certificates & Licenses:
High School Diploma or GED.
6 months of experience in customer service or office support.
Driver's License and Proof of Insurance may be required if requesting mileage reimbursement. For Float positions, mileage may not be paid.
A valid Fingerprint Clearance Card required.
Preferred Qualifications - Education, Experience, Certificates & Licenses:
Experience in a healthcare setting preferred.
Required Language Skills:
Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
Bilingual in English and Spanish may be required based on current staffing patterns, patient population, and/or duty assignment.
Ability to comprehend and understand limited medical terminology.
Physical Requirements:
Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
Ability to continuously remain in a stationary position.
Ability to constantly move about inside the workplace to assist patients, access files, and operate office or medical equipment, etc.
Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
Ability to discern the nature of sounds at a normal spoken volume.
Other Required Knowledge, Skills, and Abilities:
Ability to add, subtract, multiply, and divide in all measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage.
Ability to gather data in an organized fashion from varied sources.
Ability to take direction and perform assignments accordingly.
Ability to deal with challenges involving one or more variables in routine situations.
Knowledge of prepaid health plans and community health centers preferred.
Ability to comprehend and understand insurance co-pays.
Knowledge of HIPAA rules and regulations.
Computer literacy required.
Knowledge of Electronic Health Records preferred.
Ability to provide excellent customer service by mail, telephone, and in-person.
Work Environment & Conditions:
Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends.
If hired for a float position, the position requires frequent travel to any health center as needed.
