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IT Support Technician

4 months ago

Atlanta, United States Brasfield & Gorrie Full time

Responsibilities:

Brasfield & Gorrie, a recognized leader in the construction industry, has an exciting opportunity available for an IT Support Technician. Successful candidates will have a passion for both customer service and technology and enjoy working in a face paced environment with a dynamic team.

Responsibilities and Essential Duties include the following (other duties may be assigned):

  • Serve as the first point of contact for employees seeking technical assistance over the phone, via email, or in person
  • Provide remote technical assistance to employees on our construction jobsites, and in remote offices
  • Work with HR and hiring managers to ensure new employees have all necessary IT equipment and software prior to onboarding
  • Support all parts of our computer asset management processes (Procurement, Deployment, Technical Support, and Retirement)
  • Participate in quarterly systems maintenance efforts
  • Create and maintain knowledge management articles on troubleshooting steps and processes
  • Assist employees with software installations (using admin privileges)
  • Manage IT support ticket updates, escalations, and resolution using help desk software
  • Work alongside other groups within the IT department to maintain network infrastructure and service in offices and on jobsites
  • Serve as liaison between users and the IT department to resolve issues

Field Services:

  • Assist the Field Services team with network setup and support on our construction jobsites
  • Provide regular updates in Salesforce about upcoming and current work on our jobsites
  • Coordinate with internet service providers and project leadership to provide reliable internet connections for our construction jobsites
  • Serve as point of contact for field office AV installation and support
Education - Skills - Knowledge - Qualifications & Experience:
  • Bachelors degree in MIS or equivalent preferred
  • 1-3 years experience in a hands-on desktop/network support role with proven skills within Microsoft/Windows environments is preferred
  • Relevant experience in a customer-focused position involving technical knowledge of a companys hardware and software is preferred
  • Finds fulfillment in their work through serving others
  • Self-motivated and works with a sense of urgency
  • Ability to work well as a part of a team and independently
  • Strong written and verbal communication skills
  • Interested in and committed to continuous improvement
  • Committed to learning, solicits, and appreciates feedback, and desires personal improvement
  • Calm under pressure and possesses the ability to reduce tension when serving employees
  • Exhibits professionalism (communication, personal appearance, etiquette, work ethic, and excellence in execution of tasks)
  • Strong organizational skills with the ability to prioritize competing deadlines
  • Advanced knowledge of Windows and Microsoft Office is preferred
  • Experience with iPads and iPhones is preferred
  • Ability and willingness to travel (Up to 20%)

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.