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IT Support Technician II

2 months ago

Atlanta, Georgia, United States AMI HOLDINGS LLC Full time
IT Support Technician II

The IT Support Technician II at AMI HOLDINGS LLC plays a crucial role in maintaining the efficiency of our technological systems. This position involves the installation of new equipment, management of user accounts, resolution of hardware and software challenges, and teamwork with the IT department to improve service quality.

Core Responsibilities:

  • Setting up new devices, user accounts, applications, and necessary updates.
  • Overseeing user accounts, security configurations, and adherence to organizational policies.
  • Diagnosing and resolving hardware and software issues, offering assistance to user workstations.
  • Keeping precise records and creating performance documentation.
  • Collaborating with IT colleagues and participating in process enhancement initiatives.
  • Remaining updated on emerging technologies and industry best practices.

Required Qualifications:

  • Bachelor's degree in Information Technology or a related discipline is preferred.
  • Demonstrated experience in a Tier 2 IT support capacity.
  • Expertise in Windows operating systems and office productivity tools.
  • Familiarity with Microsoft 365 administration and Azure services.
  • Excellent communication, analytical, and detail-oriented skills.
  • IT certifications are advantageous.