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Patient Navigator
3 months ago
- Act as a vital connection between patients and their care providers.
- Contribute to performance improvement initiatives.
- Conduct outreach calls to patients due for preventive services.
- Identify and address patient barriers such as transportation, insurance, and language issues, and refer them to additional resources as needed.
- Assist patients in arriving at their appointments on time and prepared, including arranging transportation if necessary.
- Schedule follow-up appointments, consultations, and support services within the defined service standards, such as with dietitians, physicians, and specialty departments.
- Create concise patient summaries for the care team and document recommendations using standardized care protocols in line with guidelines.
- Develop patient education programs and tools on topics like Hypertension, Breast Cancer Screenings, and Diabetes, and work on projects aimed at improving healthcare outcomes.
- Monitor patients throughout the care continuum, including during inpatient admissions, and collaborate with inpatient care management resources.
- Prepare and deliver weekly, monthly, and quarterly reports on outcomes and performance improvement activities.
- Adhere to established productivity standards.
- Attend training sessions and professional development opportunities to enhance knowledge and practices.
- Maintain positive working relationships with key departments, including physicians, office staff, diagnostic staff, nurses, and community organizers.
- Manage detailed QI Dashboards.
- Collect and document patient feedback and information in the EMR system.
- Provide detailed program updates or anecdotes as needed.
- Be willing to travel between clinic sites if required.
- Perform other duties as assigned.
- High school diploma or GED required (Associate's degree preferred).
- Certification as a Medical Assistant preferred.
- Familiarity with HEDIS measures and UDS is important.
- 1-2 years of experience with FQHCs or community health centers.
- Completion of a Patient Navigator Training Collaborative or equivalent education and experience is advantageous.
- Experience with EPIC or similar electronic health record systems is preferred.
- Strong problem-solving, decision-making, and critical thinking skills required.
- Typing speed of 35 WPM.
- Excellent leadership, organizational, written, verbal communication, and interpersonal skills.
- Ability to work independently and lead teams effectively.
- Strong presentation skills.
- Adaptability to change and innovation.
- Ability to collaborate with team members.
- Capability to implement both professional and community-based education programs.
- Proficiency in Microsoft Office is required.
- Must provide proof of up-to-date COVID-19 vaccinations, including all recommended doses and booster shots when eligible.
