Guest Service Agent- Full time

2 weeks ago

Doral, United States Crescent Hotels & Resorts Full time

For seekers of the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programming and effortless service. Mayfair House Hotel & Garden is a place where everything is refreshingly current yet timeless. It is rooted in its artist narrative and anchored by its signature eccentric design. Join this industry-changing and forward-thinking team as the Guest Service Agent to create high touch, unpretentious, personable, accommodating, effortless and discreet service, ultimate with the highest level of diligence in making the Mayfair House service come to life. ESSENTIAL JOB FUNCTIONS: Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. QUALIFICATIONS: High school diploma or equivalent Previous front desk / guest service experience. Reservation knowledge is helpful. Computer literate. Good communication and interpersonal skills. Must effectively communicate in English, written and verbal. Previous Hotel experience a plus In addition to a great work environment, our talented team enjoys: Competitive compensation Professional development and growth Paid time off Employee Assistance Program (EAP) Room discounts at all Crescent Hotels & Resorts hotel locations Parking at a discounted rate Daily Employee Meals And much more REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. #J-18808-Ljbffr

  • Guest Services Agent

    3 months ago

    Doral, United States Gale Hotel Full time

    Current job opportunities are posted here as they become available. The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information and services to any guest or visitor in a friendly, professional...

  • Guest Service Agent

    2 weeks ago

    Doral, United States The Crescent Hotels Group Full time

    Description For seekers of the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden...

  • Guest Services Representative

    6 days ago

    Doral, Florida, United States Gale Hotel Full time

    Job Title: Guest Services AgentAt Gale Hotel, we are seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional guest services, ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Welcome guests and check them into their rooms in a courteous and...

  • Guest Services Agent

    2 weeks ago

    Doral, United States Driftwood Hospitality Full time

    Holiday Inn Express & Suites Kendall East - Miami, 11520 SW 88th St, Miami, Florida, United States of America Req #667 Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is...

  • Guest Service Representative

    6 days ago

    Doral, Florida, United States The Crescent Hotels Group Full time

    Guest Service AgentAt The Crescent Hotels Group, we are seeking a highly skilled Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Greet guests warmly and efficiently,...

  • Guest Services Representative

    1 week ago

    Doral, Florida, United States Driftwood Hospitality Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Holiday Inn Express & Suites Kendall East - Miami. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.Key Responsibilities Greet and register guests, providing prompt...

  • Guest Relations Agent

    7 days ago

    Doral, United States Marriott Full time

    Job Number 24162220 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Service Representative

    4 days ago

    Doral, Florida, United States LBA Hospitality Full time

    Job Title: Guest Service RepresentativeJob Summary:We are seeking a highly skilled Guest Service Representative to join our team at LBA Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Provide personalized...

  • Guest Services Manager

    3 weeks ago

    Doral, Florida, United States Trump Miami Resort Management LLC Full time

    Job Title: Guest Services ManagerAt Trump Miami Resort Management LLC, we are seeking a highly skilled Guest Services Manager to join our team. As a key member of our front office team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Direct the activities of key guest contact...

  • Guest Services Manager

    2 weeks ago

    Doral, United States Trump Miami Resort Management Llc Full time

    POSITION PURPOSE: To represent the hotel throughout all stages of a guest stay, curating monumental memories for discerning travelers with an astute taste of luxury. Collaborating seamlessly with all departments and working in cohesion with the Front Office, this position is responsible to exquisite orchestration of guest experience. Ensure overall guest...

  • Guest Services Representative

    1 week ago

    Doral, Florida, United States Extended Stay America Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Extended Stay America. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key ResponsibilitiesAssist guests with check-in and...

  • Call Center Customer Service Agent

    2 weeks ago

    Doral, United States Elle Seller Full time

    The Call Center Customer Service Agent will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional support. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach. Responsibilities: Handle inbound and outbound customer calls professionally...

  • Guest Service Representative

    5 days ago

    Doral, United States LBA Hospitality Full time

    Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the...

  • Event Concierge

    3 weeks ago

    Doral, United States Trump Miami Resort Management Llc Full time

    Principle Responsibilities: Supervises and services all aspects of the Business Center on the conference Level according to Group Resume, Banquet Event Orders and Individual Guests requests. Example of Duties:Essential Functions: Manages, executes and promotes all available Business Center Services for all guests up to and including the use of Computer...

  • Insurance Agent

    2 weeks ago

    Doral, Florida, United States BetterWase Full time

    Job Title: Insurance AgentJob Summary:We are seeking a highly motivated and experienced Insurance Agent to join our team at BetterWase. As an Insurance Agent, you will play a crucial role in providing excellent customer service and ensuring client satisfaction. Your expertise will make a difference in the lives of our clients.Key Responsibilities:Sell health...

  • Golf Vacation Planner

    3 weeks ago

    Doral, United States Trump Miami Resort Management LLC Full time

    POSITION PURPOSE: To ensure flawless execution of all package guests (group and transient) throughout their stay. Coordinate all on property activities prior to arrival (golf, spa, restaurant reservations, etc.). Act as internal liaison between departments to audit and ensure that both transient and group packages are built to absorb all elements properly....

  • Golf Vacation Planner

    3 weeks ago

    Doral, United States Trump Miami Resort Management LLC Full time

      POSITION PURPOSE: To ensure flawless execution of all package guests (group and transient) throughout their stay. Coordinate all on property activities prior to arrival (golf, spa, restaurant reservations, etc.). Act as internal liaison between departments to audit and ensure that both transient and group packages are built to absorb all elements...

  • Call Center Agent

    2 weeks ago

    Doral, United States CDR Maguire Inc. Full time

    CDR Maguire Inc., a national multi-disciplinary emergency management and engineering firm, is seeking multiple Call Center Agents in preparation/response to Hurricane Helene. Call center agents will handle inbound and outbound calls. Responsibilities include responding to incoming calls, answering questions and inquiries, troubleshooting problems, providing...

  • Plumber - Full Time

    3 weeks ago

    Doral, Florida, United States Trump Miami Resort Management LLC Full time

    Job SummaryWe are seeking a skilled Plumber to join our team at Trump National Doral Miami. As a Plumber, you will be responsible for installing, repairing, and maintaining plumbing systems and fixtures throughout the hotel property.Key ResponsibilitiesInstall, repair, and maintain pipes, fittings, fixtures, and other plumbing components.Address issues...

  • Plumber - Full Time

    4 weeks ago

    Doral, Florida, United States Trump Miami Resort Management LLC Full time

    Job SummaryWe are seeking a skilled Plumber to join our team at Trump National Doral Miami. As a Plumber, you will be responsible for installing, repairing, and maintaining plumbing systems and fixtures throughout the hotel property.Key ResponsibilitiesInstall, repair, and maintain pipes, fittings, fixtures, and other plumbing components.Address issues...