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Front Desk Clerk

4 months ago

Las Vegas, United States Hilton Grand Vacations Full time

Work for a winning team that now offers Day One Benefits and Daily Pay*

Join our team at Polo Towers, situated at the heart of the famous Las Vegas Strip, and be a part of the never-ending action. Our 829-room resort offers a comfortable stay for our esteemed owners and guests after a busy day out on the Las Vegas Strip. In addition to the thrilling surroundings, our rooftop pool, fitness center, and spa facilities complement our guests' experience. This is an excellent opportunity to showcase your hospitality skills and grow your career with us, as we offer exciting advancement opportunities.

At Hilton Grand Vacations, our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future

We are looking for a talented Front Desk Clerk who can create exceptional experiences for our guests and owners from the moment they arrive until they depart. Join our team and be a part of something truly special.

Here's why you will love it here:

  • Recognition Programs and Rewards
  • Excellent health care options, including medical, dental, and vision for eligible team members.
  • Go Hilton Team Member Travel Program
  • Paid Vacation Program and Paid Sick Days
  • Employee Assistance Program that supports your physical and mental wellbeing
  • Numerous learning and advancement opportunities
  • And more
Main Responsibilities:
  • Greets guests and owners on arrival.
  • Check in/out guests.
  • Generates folio and collects payments.
  • Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
  • Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
  • Answering phones and directing calls.
  • Other duties as assigned by your leader.
What are we looking for:
  • Proficient English language
  • Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
  • 6 months Customer Service Experience.
  • Open and flexible availability, including weekends and holidays.
Preferred, but not required:
  • Front Desk/Guest Services Agent
  • Cash/credit card transactions
  • Resort Hospitality or related industry


Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work® certified company in 2022.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.