Patient Service Representative II

2 months ago


Milwaukee, United States Madison Medical Affiliates Full time

Patient Service Representative IIJob Summary: A Patient Service Representative is the first line of contact between patients and our clinics and physicians. The Patient Service Representative follows Madison Medical standards of practice, policies and procedures and supports the philosophy by incorporating them into the clinic. This full time position reports to the Clinic Supervisor /Assistant Director of Clinic Operations, is within the Gastroenterology department, and is located in Milwaukee, WI. ResponsibilitiesDemonstrates professionalism and excellent customer service, communication and patient assistance both in person and on the phone. Schedules patient appointments timely and manages physician's schedule according to their preferences, performs reminder calls.Answers the telephone, screens calls and takes messages from patients and processes as directed by MD. Documents patient information in their record appropriately and accurately, works with others on the care team to acquire additional documentation if needed. Verifies insurance and ensures registration and payer information is correct and current.Monitors and corrects registration errors, uses insurance websites when needed to confirm patient eligibility.Obtain prior authorizations (radiology and/or medication) using web based applications or via phone. Assists patient in scheduling any follow up testing (radiology, lab, or specialist)Prepares correspondence to physicians and patients.Performs other duties as assignedKey Qualifications & CharacteristicsHigh School Diploma or GEDStrong data entry skills and ability to work with computer applicationsOrganized with a strong attention to detail in a fast paced environmentStrong and comfortable communicating with patients, peers, and physiciansDemonstrated ability to work well both independently and with co-workers in a team Demonstrated ability to work with confidential information.Perks & Benefits of Madison Medical:Competitive PTO planHealth insurance, vision, & dental401K employer contributionLife Insurance and voluntary disability insurance Monday through Friday clinic hours, no weekends, no holidaysOpportunity to be a part of Milwaukee's Premier medical practice



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