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Vendor Manager, Quality Assurance

4 months ago

Chicago, United States Request Technology Full time

Vendor Manager, Quality Assurance

Salary: Open + Bonus

Location: Chicago, IL

Hybrid: 3 days on-site, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

  • Bachelors degree
  • 10 years of experience in software development and software quality assurance including the management of vendors and outsourced resources globally.
  • 3 years of experience working in Agile development process.
  • 3 years of experience with performance and load testing.
  • 3 years of experience in management of QA organization including management of third parties that are also delivering QA services.
  • Proficiency with software QA methodologies, tools, and processes.

Technologies

  • Microsoft Office applications
  • iDevice (iPhone/iPad)
  • Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE
  • Test Management System: JIRA, ServiceNow, ADO
  • Project Management: Eclipse/Microsoft Project
  • SQL (Writing simple queries)
  • Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk
  • SharePoint

Responsibilities

  • Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities.
  • Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations.
  • Ensure that management and allocation of QA resources based on project needs is performed.
  • Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines.
  • May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources.
  • May be required to step in as a product manager for products that do not have an assigned Product Manager.