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Customer Service Representative Fueler/Washer

3 months ago

Richmond, United States Penske Truck Leasing Co., L.P. Full time

802 Holly Springs Ave, Richmond, VA 23224

Whats the Job?

Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, youll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penskethe person greeting our customers when they arrive and the one sending them off with a smile.

Why join Penske as a Customer Service Representative, you ask? Its simple. Maybe youve always had an interest in vehicle maintenance but havent had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And youll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.

Its about going above and beyond for our customersthe way Penske goes above and beyond for you. Its about building meaningful relationships. Its about keeping our customers moving forward.

Main Responsibilities:

Greeting our customers and making sure they have a great experience as you fuel and wash vehicles

Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done

Helping make sure our facilities are clean, safe environments for our customers and associates

Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs

Completing other projects and tasks as assigned by supervisor

Why Penske is for You:

Competitive starting salary

Shift Premiums - 2nd Shift ($3.00), 3rd Shift ($4.00), Weekends ($2.00)

Career stability

Opportunity for growth

Excellent benefits, including lots of time off

Strong, well-rounded training programs

Advanced vehicle maintenance technology

Location and schedule flexibility

General Requirements:

High school diploma, equivalent, or prior work experience preferred

Valid drivers license required

Excellent customer service and communication skills

The ability to work well as part of a team

The ability and willingness to work outside

Basic mechanical ability and tool usage (preferred)

Basic computer skills

The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

Regular, predictable, full attendance is an essential function of the job

As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.

Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.

This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

The associate must be able to safely work in all weather conditions.

Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer

Job Category: Vehicle Maintenance/Mechanics/Technicians

Job Family: Vehicle Maintenance

Address: 802 Holly Spring Ave

Primary Location: US-VA-Richmond

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2409750