Senior Business Operations Associate

Join Our Caring Community We are seeking a motivated and detail-oriented Business Operations Analyst to join our forming Virtual Clinics Team. This position supports the operational infrastructure for virtual healthcare services, contributing to process improvement, business performance optimization, and the development of actionable insights for the team. Responsibilities include: Collect and analyze operational data to identify trends, inefficiencies, and opportunities for improvement. Partner with cross-functional teams to assist in implementing business initiatives and operational changes. Support the launch and scale of new services and partnerships through preliminary research and data analysis. Assist in evaluating and adopting tools and systems that improve operational workflows. Prepare dashboards, reports, and basic key performance indicators (KPIs) for management review. Contribute to financial modeling, budgeting, and forecasting under guidance from senior team members. Work effectively as part of a team, while demonstrating initiative and accountability in assigned tasks. Required qualifications include: Bachelor's degree A minimum of three years of experience in business operations, analytics, or a similar support role Experience in healthcare, clinical operations, and/or virtual care Strong analytical skills and proficiency with Excel and data visualization tools (such as PowerBI) Effective written and verbal communication skills; able to work collaboratively across teams Ability to thrive in a dynamic, remote-friendly environment Preferred qualifications include: Healthcare or start-up experience preferred Familiarity with healthcare regulations (e.g., HIPAA) and virtual care industry trends is an advantage. Additional information: Remote role with preferred incumbent locations: Boston, MA; Washington, DC for in-person meetings. Standard working hours required; 8:00 am - 5:00 pm; Central or Eastern Time Zones preferred. Work at home requirements include a minimum download speed of 25 Mbps and an upload speed of 10 Mbps. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled weekly hours: 40 Pay range: $86,300 - $118,700 per year This job is eligible for a bonus incentive plan. About us: About CenterWell Senior Primary Care CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. About CenterWell, a Humana company CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.