Customer Service Representative- EBikes/Bikes

3 weeks ago


Perris, United States Retrospec Full time

About the company Based throughout Southern California, Retrospec is committed to a no-barrier, inclusive entry to nature and honest conversation about the industry. Over the last decade, Retrospec has grown exponentially to serve consumers of all ages, ignite their passion for fresh air, and fuel their love of nature through all seasons. Everything we create is designed and tested in beautiful California to ensure it’s ready for your next journey. Choosing the road less traveled is rarely easy, but always worth it. Customer Service Representative (Bikes/E-bikes) We’re looking for a friendly and highly competent person to fill our Customer Service Representative (Bikes/E-bikes) position. This person will be responsible for handling customer matters, questions, concerns, and miscellaneous tasks as they pertain to bicycles, electric bicycles and other sporting goods. This person should have excellent interpersonal skills and a knack for problem-solving. Ideally, this person will be knowledgeable about the bike industry and product mechanical aspects and have a passion for teaching others. Job Responsibilities Receive, research, and respond to customer requests both via phone and online with grace, respect, and efficiency. Quickly become familiar with brand voice, software platforms, and common customer service issues to better serve customers and grow the brand. Handle warranty claims as a liaison between the company and the customers. Follow up on backorders, special orders, and warranty issues to ensure customer satisfaction. Follow up with dissatisfied customers, including responding to negative reviews. Processing customer returns and exchanges Provide sales support to independent outside field reps. Assist in assembling Bikes/E-bikes for customer/media pick-ups, company showroom, and trade shows. Provide follow-up with other departments to ensure service standards are being met Communicate customer feedback to management, including dissatisfaction with products or services Any other clerical duties assigned by the manager. Basic Qualifications Must be able to lift an excessive of 50 pounds Prior customer service experience Computer literacy Ability to handle high call volumes Organizational and time management skills A friendly personality and exceptional communication skills Strong verbal and written communication skills Attention to detail 1-2 years of Bike/E-Bike mechanic experience Knowledge of the Bike/E-Bike Industry preferred Familiarity with online customer service ticketing systems is a plus AA preferred Benefits and Perks Competitive pay Options for Medical, Dental, and Vision 401K Paid Vacation Sick Time leave Company Discounts Company culture fosters a fun work environment Strong emphasis on a Work-life balance Opportunities for career advancement Bonus Potential Company social events such as dinners, holiday parties, and more #J-18808-Ljbffr



  • Perris, California, United States Transdev Full time

    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company,...


  • Perris, California, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative & Front End Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...


  • Perris, California, United States NFI Industries Full time

    Job SummaryNFI Industries is seeking a highly skilled Distribution Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service, processing orders, and resolving customer complaints in a prompt and courteous manner.Key ResponsibilitiesCustomer Service:...


  • Perris, California, United States Primerica Financial Services - Lake Elsinore Full time

    Job OverviewPrimerica Financial Services - Lake Elsinore is seeking a highly motivated and customer-focused individual to join our team as a Financial Services Agent. As a Financial Services Agent, you will play a critical role in helping individuals achieve their financial goals and improve their overall financial well-being.Key ResponsibilitiesMarket and...


  • Perris, California, United States Primerica Financial Services - Lake Elsinore Full time

    Exciting Opportunity with Primerica Financial Services - Lake ElsinoreWe are seeking motivated individuals who are ready to take control of their financial future and make a positive impact. If you are passionate about helping others, this could be the perfect fit for you.Key Responsibilities:Provide exceptional customer service and support to...


  • Perris, California, United States Bath & Body Works Full time

    Position OverviewJoin our dynamic team at Bath & Body Works as a Retail Sales Representative. We pride ourselves on creating an inclusive and vibrant retail atmosphere where passionate associates thrive. As a leading fragrance retailer, we are committed to delivering innovative products that inspire our customers.About UsBath & Body Works is a renowned brand...


  • Perris, United States Perris Elementary Full time

    Brief Description Under the direction of the Nutrition Services Director (and/or) Nutrition Services Supervisor, the Food Service Lead, the Food Service Clerk/Worker will perform a variety of clerical duties - cashiering, bookkeeping, records, review applications, and operate a computer. The Food Service Clerk/Worker will also assist in the preparation and...


  • Perris, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 138 West Nuevo Road [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role...


  • Perris, United States Power Plus Full time $20 - $23

    Job DescriptionJob DescriptionDo you have experience working in a customer facing role? Are you interested in working in the construction/temporary power industry? Do you enjoy becoming an expert in your field and representing your team? If so, we should talk.We are Power Plus! A multi-industry leader in providing power when you need it, where you need it...


  • Perris, California, United States College Hunks Hauling Junk & Moving Full time

    Job OverviewCompensation Package: $18.00-$30.00 per hour, inclusive of base pay, gratuities, and performance-related monthly bonuses.CDL is NOT a prerequisite.ACTIVE + VALID DRIVER'S LICENSE IS MANDATORY.PART TIME + FULL TIME POSITIONS AVAILABLE.SCHEDULE: MONDAY-FRIDAY + WEEKENDS AS REQUIRED. BENEFITS:Attractive Pay + EXCELLENT TIPSImmediate job offers...


  • Perris, California, United States syncreon America Inc Full time

    Looking for a new opportunity? Excited to join a growing team? Join us and contribute to a company that values quality, safety, and continuous improvement. At DP World, we work toward continuous growth and excellence as an organization and are looking for individuals that want to do the same. This opportunity will give the ideal candidate the experience...


  • Perris, United States Primerica Financial Services - Lake Elsinore Full time

    Job DescriptionJob DescriptionPFS is now seeking hardworking individuals who are ready to put in the work to achieve their financial freedom and be a part of a bigger purpose. If helping people is something you feel passionate about then this is the perfect place for you!You will be responsible for marketing our services, assessing client financial needs,...


  • Perris, United States Primerica Financial Services - Lake Elsinore Full time

    Job DescriptionJob DescriptionPFS is now seeking hardworking individuals who are ready to put in the work to achieve their financial freedom and be a part of a bigger purpose. If helping people is something you feel passionate about then this is the perfect place for you!You will be responsible for marketing our services, assessing client financial needs,...


  • Perris, United States syncreon America Inc Full time

    Looking for a new opportunity? Excited to join a growing team? Join us and contribute to a company that values quality, safety, and continuous improvement. At DP World, we work toward continuous growth and excellence as an organization and are looking for individuals that want to do the same. This opportunity will give the ideal...

  • Post Office Worker

    4 weeks ago


    Perris, United States United States Postal Service Full time

    If you are searching for an engaging and thrilling job in the mailing sector, Mail Handler Assistant at USPS might be just what you need. That is to say, we currently have employment opportunities throughout the country in the largest agency of the government which employs almost 1 million people. In fact, USPS provides excellent training for all new...


  • Perris, California, United States Primerica Financial Services - Lake Elsinore Full time

    Exciting Opportunity to Launch Your CareerWe are seeking highly motivated individuals who are eager to take control of their financial futures and make a positive impact in the industry. If you are passionate about helping others and have a strong desire to succeed, this could be the perfect fit for you.Key Responsibilities:Provide exceptional customer...


  • Perris, California, United States Primerica Financial Services - Lake Elsinore Full time

    Join Our Dynamic TeamWe are seeking enthusiastic individuals who are eager to take charge of their financial journey and contribute positively to the community. If you have a passion for assisting others, this role may be an excellent match for you.Key Responsibilities:Deliver outstanding customer supportExhibit an entrepreneurial spiritShowcase strong...


  • Perris, United States Walmart Full time

    What you'll do at You play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart. The pace can be intense, especially in the evenings, weekends, and holiday...


  • Perris, California, United States The Salvation Army USA Western Territory Full time

    PAY RATE: $23.50 PHABOUT THE ORGANIZATIONThe Salvation Army (TSA) Adult Rehabilitation Center (ARC) provides a no-cost program aimed at assisting individuals in their recovery journey. We value the significant contributions of our dedicated employees, which are essential for the success and sustainability of our programs. Our organization relies heavily on...


  • Perris, California, United States Ritchie Bros. Full time

    Position OverviewThe primary role of the Yard Operations Supervisor is to support the Yard Manager in ensuring the seamless and secure operation of the main auction site and associated locations.Key ResponsibilitiesCoordinate site setup, including auction and loading ramps.Oversee yard layout and equipment arrangement.Maintain safety standards in accordance...