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Business Development Specialist
1 month ago
Business development center (BDC) representatives identify sales leads among new and existing customers, and maintain client relationships. They develop new business by scouting leads via the internet, phone, mailings, and tradeshows. They promote sales and implement marketing campaigns to increase revenue in chosen market areas.
In the role of a BDC representative, you will drive growth by developing and nurturing business relationships with present and future customers. You will coordinate incoming online and telephone requests, and make appointments for the sales team. Success in this role will be demonstrated by the number of leads that convert to actual sales
KEY AREAS OF RESPONSIBILITY
Greet customers and answer phone calls promptly, courteously, and professionally.
Pull information from Auto Alert to determine customer's current vehicle status.
Meet with customers while they are in for Service to explain potential options they have on their current vehicle.
Call and schedule appointments for customers to meet with a Sales Consultant.
Generate appointments by being proactive in researching in the equity data mining tool to market potential customers.
Responsible for making outbound sold and unsold follow-up phone calls.
Call current and potential customers on company campaigns.
Maintain and execute compliance guidelines, policies and procedures at all times. Including, but not limited to state and federal laws, OSHA, Red Flags, Privacy and OFAC.
Any other duties deemed necessary by management.
Requirements
QUALIFICATIONS
Must be presentable and professional appearing at all times
Must have valid Driver's License and good driving record
High School Diploma or equivalent required
1-2 years customer service experience preferred
Good organizational skills and time management
Excellent written and verbal communication skills
Excellent listening skills
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Ability to demonstrate Miller Auto Mission and Values