Senior Program Manager, Disaster Casework

3 weeks ago

Detroit, United States American Red Cross Full time

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good

Job Description: WHY CHOOSE US? As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine

WHAT YOU NEED TO KNOW Lead and manage the national Disaster Casework program, including informing the development, dissemination, and oversight of all program policies, procedures, and training; identifying opportunities for process improvement; and providing support and guidance to Disaster Casework volunteers and staff in divisions and regions on a day-to-day basis and during disaster relief operations. The Senior Program Manager also supports the other Disaster Cycle Services branches with subject matter expertise, as needed.

WHERE YOUR CAREER IS A FORCE FOR GOOD Manage all aspects of the Disaster Casework program - encompassing intake and recovery planning services, including the development, dissemination, and oversight of policies, tools, and training to ensure program efficacy and efficiency. Monitor overall program health and key performance indicators against program goals and objectives. Serve as a Disaster Casework subject matter expert within the American Red Cross. Collaborate with staff across Disaster Services to ensure that Disaster Casework program components are supportive of and integrated with other programs to provide holistic guidance and support to the field on client-facing activities (e.g. sheltering, disaster health services, reunification, disaster mental health, disability integration, and disaster spiritual care). In collaboration with the field, recruit, train, and engage Disaster Casework volunteer leaders to advise disaster relief operations, divisions, and regions. Develop and maintain partner and stakeholder relationships to strengthen and support the execution of Disaster Casework services in the field; represent the American Red Cross by serving on national committees, advisory groups, and at national conferences. Develop and manage a volunteer leadership team to provide remote support and guidance to Disaster Casework leaders as needed on disaster relief operations. * Standard Schedule: Must be available to work a standard Eastern Time zone schedule during non-operational periods. May need to adjust work schedule to accommodate communication and consultation with active Disaster Relief Operations outside the Eastern Time zone. (Optional-but preferred espe

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