Front Desk Supervisor- Starting $25

2 weeks ago

Palo Alto, United States AC Palo Alto Full time

Job Summary:

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Set the standard for guest relations at the Front Desk.
  • Obtain all necessary information when taking room reservations.
  • Monitor all V.I.P. and special guest requests.
  • Review Front Office log and Trace File daily.
  • Fully comprehend and execute all relevant phases of the front desk computer system.
  • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
  • Be aware of all rates packages and promotions currently underway.
  • Be familiar with all in-house groups.
  • Be aware of all closed out and restricted dates.
  • Follow and enforce all Aimbridge Hospitality hotel credit policies.
  • Be able to perform all duties of Front Desk Agent.
  • Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
  • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
  • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
  • Ensure the maximization of room revenue through Rooms Merchandising.
  • Answer all guest inquiries in a timely and professional nature.
  • Be involved in departmental meeting planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any other duty as required by management.
  • Assist in training of new hires and current associates on a regular basis.
  • Attend meetings as required by management.
Property Details:

Located in Palo Alto, CA, an upscale city in the heart of Silicon Valley, AC Hotel Palo Alto is just 12 miles from San Jose Intl Airport, and minutes from Stanford University and some of the most innovative companies in the region. AC Hotel Palo Alto is the perfectly precise hotel, offering elegant design and modern essentials for business and leisure travelers. Every moment has been designed, refined, crafted and considered to create a comfortable, elegant and unobtrusive experience so guests can maximize enjoyment and efficiency. Designed as a LEED Silver Certified hotel, the property features 145 guest rooms and suites across 5 floors and includes three meeting rooms and more than 2,100 square feet of meeting and event space. The AC Kitchen features a Spanish-inspired breakfast daily. The AC Lounge features tapas, local craft beers, a curated wine list and signature cocktails. Guests will enjoy valet parking and a sophisticated patio experience with an outdoor fireplace and lounge seating.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


Compensation Min:
USD $16.40/Hr.

Compensation Mid:
USD $20.50/Hr.

Compensation Max:
USD $24.60/Hr.

  • Front Desk Supervisor- Starting $25

    1 week ago

    Palo Alto, United States AC Palo Alto Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. **Responsibilities**: **QUALIFICATIONS**: - At least 2 to...

  • Front Desk Supervisor- Starting $25

    5 days ago

    Palo Alto, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Supervisor

    2 weeks ago

    Palo Alto, California, United States AC Hotel Palo Alto Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQualificationsAt least 2 to 3 years of...

  • Front Desk Manager OEM- Starting $60k

    4 weeks ago

    Palo Alto, United States Aimbridge Hospitality Full time

    The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenu Front Desk, Manager, Front Desk Manager, Hospitality, Reservations, Accounting

  • Front Desk Manager OEM- Starting

    6 days ago

    Palo Alto, California, United States Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel Full time

    Job SummaryEvolution Hospitality welcomed two brand new hotels in Palo Alto, California in 2021, Hotel Citrine, Tribute Portfolio and AC Palo Alto.Hotel Citrine, a Tribute Portfolio Hotel, we invite you to travel lightly and live brightly. We believe in captivating design, vibrant social scenes, and authentic experiences. Thoughtfully integrating...

  • Front Desk Manager OEM- Starting $60k

    7 days ago

    Palo Alto, United States Aimbridge Hospitality Full time

    Job Summary Evolution Hospitality welcomed two brand new hotels in Palo Alto, California in 2021, Hotel Citrine, Tribute Portfolio and AC Palo Alto. Hotel Citrine, a Tribute Portfolio Hotel, we invite you to travel lightly and live brightly. We believe in captivating design, vibrant social scenes, and authentic experiences. Thoughtfully integrating...

  • Front Desk Manager OEM- Starting $60k

    7 days ago

    Palo Alto, United States Hotel Citrine Palo Alto Full time

    Job Summary: Evolution Hospitality welcomed two brand new hotels in Palo Alto, California in 2021, Hotel Citrine, Tribute Portfolio and AC Palo Alto. Hotel Citrine, a Tribute Portfolio Hotel, we invite you to travel lightly and live brightly. We believe in captivating design, vibrant social scenes, and authentic experiences. Thoughtfully integrating...

  • Front Desk Manager

    6 days ago

    Palo Alto, California, United States Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel Full time

    Job SummaryThe Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Manager

    5 days ago

    Palo Alto, United States Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel Full time

    Job SummaryEvolution Hospitality welcomed two brand new hotels in Palo Alto, California in 2021, Hotel Citrine, Tribute Portfolio and AC Palo Alto.Hotel Citrine, a Tribute Portfolio Hotel, we invite you to travel lightly and live brightly. We believe in captivating design, vibrant social scenes, and authentic experiences. Thoughtfully integrating...

  • Guest Service Concierge

    2 weeks ago

    Palo Alto, United States Radiate Hospitality, LLC Full time

    Job DescriptionJob DescriptionWhat We Look For...We are looking for a Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests.The Key Responsibilities:Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services,...

  • Guest Service Concierge

    2 weeks ago

    Palo Alto, United States Radiate Hospitality, LLC Full time

    What We Look For...We are looking for a Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests.The Key Responsibilities:Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and...

  • Front Desk Agent

    6 days ago

    Palo Alto, United States el PRADO Hotel Full time

    El Prado Hotel -Downtown Palo Alto520 Cowper Street, Palo Alto CAJob Title: Front Desk AgentPayrate: $22.00 - $24.00 / per hour Preferred Experience:Hotel Front Desk 1 yearCustomer Service 1-2 yearsOverview:The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all...

  • Front Desk and Lobby Operations Lead

    1 month ago

    Palo Alto, United States The Millennium Group Full time

    Job DescriptionJob DescriptionThe Physical Security Lobby Lead is responsible for the Palo Alto and Austin lobby operations. The coordinator works congruently with SAS Management to support Global Safety & Security Operations. The Lobby Lead ensures that the employees, contractors, and visitors safety and security needs are met while at work at the Palo Alto...

  • Front Desk Associate

    3 days ago

    Palo Alto, United States Hilton Garden Inn Palo Alto Full time

    $22.00/hour Nationally: $13.00 - $16.00 *Rate depends upon state/market* OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate. **What will you be doing most days?** - Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay - Work proficiently on the hotels electronic...

  • Resident Services Coordinator-AH-Lytton Gardens I

    5 days ago

    Palo Alto, United States Front Porch Full time

    Summary: The Resident Services Coordinator (RSC) is responsible for assessing and identifying resident needs that focuses on housing success. The RSC will work in a proactive manner to link elderly, people with disabilities and low-income families to supportive services and other community resources. This position must be in full compliance with...

  • Front Desk Agent

    7 hours ago

    Palo Alto, United States The Westin Palo Alto Full time

    The Front Desk Agent will be responsible for assisting guests in the Front Office Department. At the Front Desk the agent is the first point of contact for the hotel and responsible for providing personalized service to guests upon arrival, during their stay and upon departure. The Front Desk Agent will also be responsible for assisting guests with their...

  • Resident Services Coordinator-AH-Lytton Gardens I

    2 days ago

    Palo Alto, United States Front Porch Full time

    Summary: The Resident Services Coordinator (RSC) is responsible for assessing and identifying resident needs that focuses on housing success. The RSC will work in a proactive manner to link elderly, people with disabilities and low-income families to supportive services and other community resources. This position must be in full compliance with HIPPA....

  • Front Desk Receptionist

    6 days ago

    Palo Alto, United States Vertisystem Full time

    Job Title Hotel Front Desk AgentLocation Palo Alto, CA 94305Contract Type W2Duration 05 Months (Possibilities of extension) Description:Provide superior hotel-style customer service to visitors of the Stanford Guest House at a 24-hour front desk.Core Duties· Answer multiple phone lines in a fast-paced and distracting environment; collect or pass messages...

  • Resident Services Coordinator-AH-Lytton Gardens I

    7 days ago

    Palo Alto, United States Front Porch Full time

    Summary: The Resident Services Coordinator (RSC) is responsible for assessing and identifying resident needs that focuses on housing success. The RSC will work in a proactive manner to link elderly, people with disabilities and low-income families to supportive services and other community resources. This position must be in full compliance with HIPPA....

  • Night Supervisor

    1 month ago

    Palo Alto, United States Nobu Hotel Palo Alto Full time

    Job DescriptionJob DescriptionNobu Hotel in Palo Alto is seeking a part-time, detail-oriented Night Supervisor to add to our amazing Front Desk team. Our ideal candidate works well with little to no supervision, possesses excellent time management skills, and has at least one year of prior hotel Front Desk Supervisor experience, ideally with Night Audit...