Senior Implementation Engineer

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locations

Bangalore, India

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

REQ-9806

As passionate about our people as we are about our mission.

What Were All About

:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2

is seeking a

Senior Implementation Engineer

to

be responsible

for implementing Q2s

eB

anking

Solutions in order to align with the business requirements of our customers.

You will be exposed to a highly customizable product on multiple platforms that are

configured/engineered

differently for each customer.

Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting.

This role will also interface directly with clients to manage questions and issues during a project.

This work is performed out of our Implementations Solution Center in Austin and does not require travel.
RESPONSIBILITIES:
Work on new configuration, issues and analysis cases
Partner with clients and internal teams to understand business requirements and direct the configuration duties
Develop and perform quality assurance check points within your team to ensure quality and timely delivery
Take ownership of your teams business results by developing and leading training and execution plans
Monitors and impacts key metrics and efficiencies
Problem-solve routine to complex issues
Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
Provide Level 2 and 3 support to other team members
Create and implement tools that increase quality, security and productivity
Track status and provide updates in relation to overall implementation process
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Work closely with Development and other teams to ensure client satisfaction and on-time delivery
EXPERIENCE AND KNOWLEDGE:
Bachelors Degree in related field or equivalent experience
Typically requires 5+ years of related work experience
Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
Configuration and deployment experience with Web Services
Some knowledge of HTML helpful
knowledge of cloud platform
VMware experience valuable
Experience with Python and other scripting languages
Familiarity with iOS and Android mobile applications platforms helpful
Strong troubleshooting, diagnostic and analytical skills.
Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
A relentlessly positive disposition
Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
Ability to train individuals 1-on-1 and in a classroom environment
The ability to remain calm, diplomatic, and cooperative under stressful conditions
Strong written and oral communication skills including communication of technical concepts to non-technical individuals
Financial Services

and Enterprise Software

experience beneficial but not required
#LI-SM1
#LI-Hybrid
Health & Wellness
Hybrid & Remote Work

Opportunities

Flexible Time Off

Career Development & Mentoring Programs

Generous Retirement Benefit Plans, including a company-matching HSA program.

Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs You Earned it

How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our

Q2 Community page

.

Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , Ladders for Leaders , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center

helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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In 2004, Q2 founder Hank Seale set out to build a different kind of company. Our mission, to build strong and diverse communities by strengthening their financial institutions, is at the heart of everything we do.
Vision
Our vision is to create meaningful financial experiences throughout the financial journey so our customers can focus on building lasting relationships with their account holders. To get there, we combine the must-haves of digital banking feature functionality, operational excellence and integrations with the next-generation of technology principles: data-driven insights, open technology and design thinking. We call this philosophy FinX, and it spans everything we do, from product development and platform architecture to how we hire.
Values
Providing superior software and service starts with our purpose-built culture, defined by our Ten Guiding Principles. These principles were established by Hank Seale, our founder, and have served as a constant reminder of how Q2 employees should conduct themselves with peers, customers, and partners for 15 years. Building something different and special takes the right kind of people, and we hope youll join our team.

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