Customer Experience Representative

1 month ago

Kingston, United States Indigo Books & Music Full time

**Customer Experience Representative**

**Part-time | Kingston, ON**

**Company Description**

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

* We love books and all things beautiful

* We are Canadas Cultural Department Store

* Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

* We exist to add joy to our customers lives each and every time they interact with us and our products

* Our job is to create joyful moments for our customers

* We treat each other the way wed treat a valued friend

* We inspire each other to do our best work

* We seek to ignite creativity and innovation every day

* We give back to the communities in which we operate

**Job Description**

Youll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOULL DO

* Create a warm and welcoming environment in our stores

* Add joy to our customers' lives

* Leverage our product to tell stories

* Engage and connect with our customers on the floor

* Curate specific product collections for each customer you meet

* Ensure Visual Standards are followed and maintained

* Role model Indigos High Performance Characteristics

* Seek information regarding new products, promotions and programs

* Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

* Take accountability to respond to customer feedback in a timely manner

* Hold self and others accountable

* Own self-development and provide continuous feedback to colleagues and Leadership Team

* Share ideas with Leadership Team on how to improve the employee and customer experience

**Qualifications**

* Experience in specialty retail or a retail environment preferred but not required

* Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store

* Demonstrated commitment to creating an exceptional employee and customer experience

* Ability to be mobile on the sales floor for extended periods of time

* Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

* Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)

* Bilingualism (French/English) is required for all positions in Qubec; other languages an asset

**Customer Experience Representative - Seasonal**

Retail Stores (ST) Part-time Entry Level Indigo Kingston Customer Service

  • Customer Service Representative

    1 week ago

    Kingston, United States Sila Services Full time

    **Customer Service Representative -** A reputable home service company that services Kingston, NY and a 25 mile radius around our office, is searching for experienced Customer Service Representatives to work as the primary liaison between our customers and our field staff and sales professionals. Their mission is to provide the highest level of service by...

  • Customer Service Representative

    1 week ago

    Kingston, United States JSP Home Services Full time

    **Customer Service Representative --** A reputable home service company that services Kingston, NY and a 25 mile radius around our office, is searching for experienced Customer Service Representatives to work as the primary liaison between our customers and our field staff and sales professionals. Their mission is to provide the highest level of service by...

  • Customer Service Representative

    4 days ago

    Kingston, United States Scanlon's Cleaners, Inc Full time

    **About Us**: At Scanlon's Cleaners, we pride ourselves on providing exceptional dry cleaning and laundry services to our valued customers. Our commitment to quality and customer satisfaction sets us apart, and we are seeking a friendly and dedicated Customer Service Representative to join our team and help us maintain our high standards. **Position...

  • Customer Service Representative

    1 month ago

    Kingston, United States JSP Home Services Full time

    Job DescriptionJob DescriptionCustomer Service Representative We are Hiring for Multiple positions from trade apprentice, indoor sales, and customer service representative to admin, field, finance, and marketing etc...Stop working at a job that you hate. Work with friends in an environment that rewards you for your hard work and provides a life-long...

  • Customer Service Representative

    1 month ago

    Kingston, United States Enterprise Truck Rental Full time

    **Customer Service Representative** **Job ID** 390784 Kingston, ON **Overview** The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on...

  • Customer Service Representative

    4 weeks ago

    Kingston, United States Enterprise Truck Rental Full time

    **Customer Service Representative** **Job ID** 390784 Kingston, ON **Overview** The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on...

  • Customer Service Representative

    4 weeks ago

    Kingston, United States U-Haul Full time

    Location: 848 Ulster Ave, Kingston, New York 12401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    4 weeks ago

    Kingston, United States U-Haul Full time

    Location: 848 Ulster Ave, Kingston, New York 12401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative- Seasonal

    1 month ago

    Kingston, United States Landscapers Depot Full time

    Job DescriptionJob DescriptionThe Landscapers Depot, an Outdoor Living Supply company located in Kingston, NH is looking for a Seasonal full-time Customer Service Representative for the sales counter and in the nursery. As a Customer Service Representative you are responsible for all sales job duties at the sales counter and in the nursery, from generating...

  • Customer Service Representative- Seasonal

    4 weeks ago

    Kingston, United States Landscapers Depot Full time

    Job DescriptionJob DescriptionThe Landscapers Depot, an Outdoor Living Supply company located in Kingston, NH is looking for a Seasonal full-time Customer Service Representative for the sales counter and in the nursery. As a Customer Service Representative you are responsible for all sales job duties at the sales counter and in the nursery, from generating...

  • Customer Experience Manager

    4 days ago

    Kingston, United States John S. Parker Full time

    _**Customer Experience Manager**_ - **Who We Are**_ - **John S. Parker**_ A reputable home service company that services Kingston, NY and a 25-mile radius around our office, is searching for an experienced Customer Experience Manager to work as the primary liaison between our customers and our field staff and sales professionals. Their mission is to provide...

  • Customer Service Representative

    1 month ago

    Kingston, United States Deforest Group Inc Full time

    Job DescriptionJob DescriptionDescription:SIAA (Strategic Insurance Agency Alliance) is a national alliance of independent insurance agency members generating billions in new premium business annually. The foundation of the SIAA alliance is built on partnerships between SIAA, its 48 master agencies, insurance companies, and independent strategic members....

  • Customer Service Representative

    4 weeks ago

    Kingston, United States Deforest Group Inc Full time

    Job DescriptionJob DescriptionDescription:SIAA (Strategic Insurance Agency Alliance) is a national alliance of independent insurance agency members generating billions in new premium business annually. The foundation of the SIAA alliance is built on partnerships between SIAA, its 48 master agencies, insurance companies, and independent strategic members....

  • Insurance Customer Service Representative

    4 days ago

    Kingston, United States TEKsystems Full time

    Description: The Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to products and services. Will be assigned to 1 of 2 teams within the call center group: Policy Services- Average 70+ calls a day Handles contacts...

  • FT Customer Experience Manager

    1 month ago

    Kingston, United States Michaels Full time

    Store - KINGSTON, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • FT Customer Experience Manager

    4 weeks ago

    Kingston, United States Michaels Full time

    Store - KINGSTON, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Bilingual (English/Spanish) Customer Service Representative - Remote (Kingston, NY)

    1 month ago

    Kingston, United States GC Services Full time

    Inte. Logix is seeking a Remote Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal ca Customer Service, Customer Service Representative, English, Spanish, Bilingual, Customer Experience, Retail

  • Bilingual (English/Spanish) Customer Service Representative - Remote (Kingston, NY)

    1 week ago

    Kingston, New York, United States GC Services Full time

    Inte. Logix is seeking a Remote Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal ca Customer Service, Customer Service Representative, English, Spanish, Bilingual, Customer Experience, Retail

  • Customer Service Representative

    2 weeks ago

    Kingston, United States Lapels Dry Cleaning | Wilkinson Full time

    **Lapels Dry Cleaning is looking for energetic, outgoing Customer Service Reps! **Job Responsibilities - Front**: - Provide warm, engaging interaction with customers - Provide clear descriptions of Lapels services and processes to customers - Check in customer orders; inspect, sort, & tag for cleaning - Solve customer problems as needed - Communicate...

  • Buyer Care Specialist I

    1 month ago

    Kingston, United States Carlton Fields Full time

    **Job Summary** The Customer Service Representative interacts directly with potential, new and existing clients. They work to provide quality experience in every step of the client's journey, resulting in increased client satisfaction and account retention for the company. The Customer Service Representative will serve client inquiries, registration,...