![Landscapers Depot](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative- Seasonal
4 weeks ago
Primary Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers’ needs and provide assistance and information on product features, including the nursery.
- Remain knowledgeable on products offered and discuss available options
- Answer incoming customer phone calls and assist them over the phone
- Process POS (point of sale) purchases
- Actively seek out customers in store and nursery
- Welcome customers to the store and answer their queries
- Maintain in-stock and presentable condition assigned areas
- Maintaining horticulture inventory, watering, creating plan displays, moving plant material
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Operate with FORTITUDE: Fun, Optimisms, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment.
Minimum Job Qualifications
- High school diploma or equivalent
- Retail Associate & Cashier experience 1 year (preferred)
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Bi-lingual, Spanish speaking strongly preferred
- Basic Math skills
- Hands-on experience with POS transactions. NetSuite experience is a plus
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Forklift and equipment operation experience is a plus
- Computer knowledge is a plus
- Must be 18 years of age
Other Skills and Abilities
Physical Demands:
- Ability to routinely lift 50 - 75 lbs. without assistance
- Standing/walking continuously
- Stooping/bending continuously
- Twisting continuously
Work Environment:
This position works in a retail storefront that sells landscape materials to contractors and homeowners. Sales associates work outdoors in the elements rain or shine. Conditions can be dusty due to the product we sell.
Position Type/Expected Hours of Work:
Seasonal Full-time positions
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