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Area Event Manager

1 month ago

Kennedy Space Center, United States Loews Hotels Full time

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

  • We offer excellent benefits and perks including one free meal per shift and free theme park access.
  • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
  • We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
  • We invest in training and development opportunities for all team members.
  • We promote social responsibility by being a good neighbor in the community.
  • We care for you, just as we care for others.
About Loews Royal Pacific Resort

Join the 'ohana' at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Loews Hotels & Co is seeking an Area Event Manager with BIG BOX HOTEL EXPERIENCE (1,000+ Room) to provide outstanding levels of service in coordination and execution of convention, meeting, and rooms only event business at multiple locations. This role is responsible for all event details and execution from time of assignment through event dates until final payment processing. The Area Event Manager partners with all hotel operating departments to ensure all group related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn repeat business to property and to Loews Hotels.

Responsibilities:
  • Responsible for overall management of conference groups at Loews Orlando Area Hotels
  • Receives assigned Conference turnover from Sales Department and reviews accuracy and thoroughness
  • Provides initial written communication with client once file is received. Provides verbal follow-up/introduction within one week.
  • Provides professional written and verbal communication to client regarding the management of their account
  • Assists Area Associate Director of Conference Management with menu development as needed
  • Maintains contact with client on a regular basis to develop a positive working relationship
  • Outlines all details of conference events through the creation of Banquet Event Orders
  • Sends all Banquet Event Orders and Group Resume to clients to review, signature approve and return
  • Responsible for managing group room blocks and group room pick-up throughout pre-planning and communicates changes to maximize guestroom revenue
  • Effectively communicates conference group needs with operating departments through creation and distribution of group resumes, banquet event orders and other forms of communication 10 working days prior to group arrival, per Loews Hotels and Co. standards.
  • This will ensure proper scheduling, staffing, purchasing and overall preparedness by all departments are fulfilled
  • Anticipates guest needs based on the hotel's guest mix, the current industry trends and competitive set trends to recommend appropriate product/service and operation needs for the client and their program
  • Schedules and coordinates pre-convention and post-convention meetings when required
  • Ensures that information regarding daily group functions are clearly posted via the hotel's guest information system and in general meeting areas
  • Provides outstanding customer service to clients while they are in the hotel to ensure total guest satisfaction
  • Maintains accuracy of conference management information in Delphi
  • Must meet specified monthly/annual financial goals as established during annual budgeting process
  • Prepares and sends thank you letters and meeting planner surveys to assigned groups
  • Works with Financial Service Center and Lakewood Group Billing to ensure all aspects of credit and billing process are fulfilled
  • Works on special projects as assigned by Area Associate Director Conference Management
  • Attends all applicable hotel meetings: department, staff, Banquet Event Order and any other that deem necessary
  • Creates and maintains strong relationships with both internal and external clients throughout servicing of group and conference business
  • Discuss the group's plans for future events, encourage rebooking
  • Provide direct supervision of the Conference Management hourly team members
  • Works with other Area Conference Managers so they learn the complexity and needs of larger groups
  • Assists with training and development of Area Conference Coordinators and LINCs
  • Ability to travel to multiple onsite hotels if applicable
  • Adheres to all Loews Hotels & Co. guidelines, policies and procedures
  • Other duties assigned
General
  • Notifies appropriate individuals of any problems or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management, and employees
  • Attends appropriate hotel meetings and training sessions
  • Promotes and applies teamwork skills at all times
  • Maintains clean and excellent condition of equipment and work area
  • Executes emergency procedures in accordance with hotel standards
  • Complies with safety regulations and procedures
  • Complies with hotel and department standards, policies and rules
  • Remains current with hotel information and changes
  • Recycles whenever possible
  • Complies with hotel uniform and grooming standards
Qualifications
  • Minimum three years' progressive hotel management experience
  • Thorough knowledge of Hotel Food & Beverage operations
  • Knowledge of Guest Room Management and maintaining room blocks
  • Excellent communication skills - oral and written
  • Excellent organizational, creative and selling skills
  • Ability to work a flexible schedule to include weekends and holidays
  • Microsoft Office to include Word, Excel, PowerPoint, Outlook
Preferred:
  • Delphi.fdc
  • Certified Meeting Professional
  • Diagram Writing Software - Meeting Matrix or Social Tables